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Extended Stay America - Dayton - South
- Hotels
- Dayton, OH
About this business
Location details
7851 Lois Cir., Dayton, OH, 45459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty much disgusting Food smells in the room on arrival. Very poor/moldy sheet rock repair above the toiler and shower (below the room above’s toilet — yuck!) and a large, dried out and still textured vomit stain on the carpet by the bed. We left at 4am bc we’re so grossed out by the state of the room.
Save your money, go somewhere else My room was dirty. The bathroom had corrosive fixtures and bugs. The room and hallway smelled awful.
Business response:
Dear Carey, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area, so you can experience our commitment to exceptional hospitality. Sincerely, Hotel Management
Save your money, go somewhere else My room was dirty. The bathroom had corrosive fixtures and bugs. The room and hallway smelled awful.
The location is excellent and price was good. I’ve stayed here before and my room before (Rm 216) was very good. At check-in there was a smell of Marijuana in the lobby. My room this time (Rm 320) was “worn” with visible damage to the kitchen cabinets and counter. There were nail polish stains in the bathroom tub and sink. The window curtains were of mismatched length, but still functional. The television screen was visibly dim making it hard to see detail in the daylight or with the lights on. The room was passable, but the... read more
Business response:
Dear Gregory, Thank you for taking the time to share your experience. We’re sorry that your recent stay did not meet the standards you’ve come to expect from us. We regret that the condition of your room did not meet your expectations this time. These details matter, and we’re addressing them with our maintenance and housekeeping teams to ensure they are corrected promptly. We’re also concerned about the odor you encountered in the lobby and the dim television screen in your room. These are not reflective of the environment ... read more
No TV for two days and nights. Reserved queen bed, got double bed. Room dirty.
Business response:
Dear Patrick, Thank you for sharing your experience. It is regrettable that the accommodations did not meet your expectations, particularly regarding the bedding and the television service. Please accept our sincere apologies for any inconvenience caused by these issues. Cleanliness and comfort are fundamental to a positive stay, and we are sorry this was not reflected during your visit. Your feedback has been shared with the appropriate departments to address these concerns and prevent recurrence. We appreciate your patienc... read more
Disappointed that I wasn't given the room I had actually booked on the Hotels.com site which showed a couch in the room. The guy at the front desk was very polite about trying to fix the problem but the manager wouldn't allow him to change any rooms without her permission. When she finally got back to him about an hour later she told me Hotels.com had overbooked the hotel and there was nothing she could do. She came across as rude and indifferent and offered no apologies In addition the room itself was in disrepair.
Business response:
Dear Joseph, We sincerely regret that your room did not match the reservation details and that the resolution process was not as smooth as it should have been. We understand how important it is for guests to receive the accommodations they expect, and we apologize for the inconvenience this caused. At the same time, we appreciate your patience and the kind words you shared about our front desk associate’s efforts to assist you. Additionally, we are concerned about the condition of your room and will be reviewing maintenance ... read more
I personally did. Not like the property
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Sincere... read more
Upon arrival, I was greeted by a note on the counter they be right back. I waited 15 mins and freely walked thru the entire hotel and all the floors looking for any staff to help me. Outside doors were propped open...not very secure. I had to use the after hrs phone to get someone to check me in. No elevators and a lot of stairs for anyone with restricted mobility. No ice machine or premade ice tray in fridges. Pop in vending machine was $3.85 for a single can. Bkfst was granola bars, oatmeal packs and a cupcake they said wa... read more
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Please consider giving us another chance to provide you with the stay you deserve. Sincerely, Hotel ... read more
The stay was a difficult one for several reasons. The front desk staff were fairly friendly but clearly responsible for many things besides check-in and check-out, so they often were not available when needed (I waited in the lobby 45 minutes to get my suddenly-not-working key card fixed). The room was in substandard condition—two holes in the walls (about an inch long each), toilet was dirty, and there weren’t any eating utensils in the kitchen. All of the appliances worked, but what good is it to heat up my dinner without ... read more
Business response:
Dear Guest, We're disappointed that your stay with us was difficult due to various issues. We apologize for the inconvenience you experienced with the front desk staff's availability and will review our staffing to ensure guests receive timely assistance. Regarding your room, we regret that the condition does not meet your expectations. We'll address the housekeeping and maintenance issues as a priority. We are sorry that you were unaware of the hotel's policy on kitchenware. To ensure cleanliness, we keep the dishes at the ... read more
Frequently asked questions about Extended Stay America - Dayton - South
How is Extended Stay America - Dayton - South rated?
Extended Stay America - Dayton - South has a 3.3 star rating with 1,055 reviews.
When is Extended Stay America - Dayton - South open?
Extended Stay America - Dayton - South is open now. It will close tomorrow at 12:00 a.m.