This profile has been claimed by the business owner or representative.
Extended Stay America - Dayton - South
- Hotels
- Dayton, OH
About this business
Location details
7851 Lois Cir., Dayton, OH, 45459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water We found the overall cleanliness to be lacking, and were without hot water on our last day, and without warning despite the issue already being known. We would have booked elsewhere. Not pleased with the general run down condition of this former apartment building.....
Business response:
Dear Philip, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
crap Room smelled and wasn't very clean or comfortable. The pullout couch was old and ripped and I wouldn't even want my dog sleeping on the piss covered mattress that came inside of it. I thought because it was on the good side of town I might be ok, boy was I wrong.
Business response:
Dear Amber, Thank you for sharing your recent experience with us. We're sorry to hear that the room did not meet your expectations. Your feedback is important, and we will address the cleanliness and comfort concerns with our team. Please accept our apologies for any inconvenience. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
Smelled of smoke and animals. Sink didn’t drain, no trash cans, holes in the walls. Just gross
Business response:
Dear MARY, We apologize for the unsatisfactory conditions you encountered during your stay. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the odor, maintenance issues, and cleanliness is concerning, and we'll address these matters promptly with our housekeeping and maintenance teams. Please accept our sincerest apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to r... read more
Not recommended stay Air conditioner did not work well, set to 60 it pnly cooled to mid 70's. Sink stop did not work, sonl drain leaked into cupboard underneath. Front desk not to willing to help. Not much food selection other than plain oatmeal. So not what was expected.
Business response:
Dear Allan, Thank you for sharing your review and the details surrounding your recent stay. We apologize for your multiple concerns and regret that our staff did not promptly respond to your requests. We appreciate you bringing these issues to our attention, and we will address them right away. Our team's priority is exceptional service to our guests, so we are very disappointed this was not your experience. We hope you will give us another chance to show how much we appreciate having you as our guest. Sincerely,Hotel Manage... read more
Weekend in Dayton Definitely an older hotel, outside 'security' doors did not close tight to lock, and if pulled shut - room key did not work well in opening them. Entered room, while I want to believe the bedding had 'clean' stains - it was dirty/stained none the less. In bathroom, there was a dirty towel left hanging on the back of the door. I did address issues with the gal at the front desk - and she did come & change the bedding right away. Employee was very friendly & accomodating, apologizing for the housekeeping staf... read more
Business response:
Dear Rachael, Thank you for choosing us for your recent visit to our city. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are attended to... read more
Showed up the property after a nine hour drive across state lines and was turned away due to overbooking. The front desk girl said she’s been turning people away all day, but somehow we were not notified at all.
Business response:
Dear Helen, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being informed of an overbooking is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. Also, feel free to connect us for any further assistance you need. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Room door baseboard was broke and door did not close. You could gain access without a key and when told this to a manager nothing was done. There was cat litter from a previous stay still in the room and again nothing done.
Business response:
Dear Jennifer, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of your room needing to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, but we regret it did not happen in your instan... read more
So I don't want to be too harsh, but this is not worth $100 USD for a stay. I was desperate as I had pulled off the hiway in torrential rain, and bc of a world final color guard competition, all rooms around town were booked solid. It was my first clue. Although the room was probably as clean as it could be, it was a quick in and out for me. Hallways were dirty, strong odors from guests cooking, and a walk up made it difficult to 'enjoy' Photos show that the room really needs some TLC and just some logical thinking! The frid... read more
Business response:
Dear Christine, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and were pleased with the easy check-in and check-out process with a clean room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. However, we regret the condition of the room offered to you was not to your expectations. Your remarks are noted and will be shared with the concerned indivi... read more
Don’t waste your money Dirty. Doors on the outside didn’t lock.
Business response:
Dear Dena, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Further, you were not happy with the door locks, which disappointed us. Your remarks have been p... read more
Frequently asked questions about Extended Stay America - Dayton - South
How is Extended Stay America - Dayton - South rated?
Extended Stay America - Dayton - South has a 3.3 star rating with 1,055 reviews.
When is Extended Stay America - Dayton - South open?
Extended Stay America - Dayton - South is open now. It will close tomorrow at 12:00 a.m.