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Extended Stay America - Dayton - South
- Hotels
- Dayton, OH
About this business
Location details
7851 Lois Cir., Dayton, OH, 45459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property inside and out was dirty; I had to clean food residue off chairs, kitchen cabinets, and stove. The microwave ceiling and walls were full of food splatter. The linens were stained including towels and bath mat. There weren’t any mattress covers just sheets. We stayed four nights and didn’t see anyone cleaning on our floor till we were checking out. The back entrance was propped open as late as 10:00PM when we returned from visiting in the area. Some guests had put a stone in the doorway to prevent it closing. Ins... read more
Business response:
Dear Sonja, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is always there to assist you with anything; never hesitate to speak to them. We hope to have ano... read more
Not clean. The gentleman at the counter was very apologetic. We did not stay.
Business response:
DearKelly, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Bad service. They treat people bad
Business response:
Dear Octave, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Substandard cleanliness, no amenities
Business response:
Dear Michael, We are disappointed to read negative comments. Our aim is to deliver flawless accommodation and services to all guests. We understand that we did not meet your expectations of a flawless room, and we sincerely apologize for the disappointment. As we progress, we will discuss these with the relevant team for further improvement. Please return for a better experience while in the area again.Sincerely,Hotel Management
They should be black listed. Rooms have bed bugs and their inability to provide options in the middle of night and leaving guests with no option is ridiculous. I am thinking about suing them.
Business response:
Dear Rahul, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Looked like someone lived there and was vacated for the evening. Clothes and all still in the room. Woman working was understanding of my concern and let me leave.
Business response:
Dear Gavin, Thank you for choosing us. We are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend to ... read more
The staff were very helpful. Unfortunately the room had not been cleaned prior to checking in, it was dirty and that makes you wonder about other things.
Business response:
Dear Raymond, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your room, which were overlooked during your room preparations. We will address this with our housekeeping team to ensure rooms are checked so everything is in order as we proceed. Considering our helpful staff, please return, and we will make your next stay with us outstanding.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Dayton - South
How is Extended Stay America - Dayton - South rated?
Extended Stay America - Dayton - South has a 3.3 star rating with 1,055 reviews.
When is Extended Stay America - Dayton - South open?
Extended Stay America - Dayton - South is open now. It will close tomorrow at 12:00 a.m.