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Extended Stay America - Dayton - South
- Hotels
- Dayton, OH
About this business
Location details
7851 Lois Cir., Dayton, OH, 45459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish I could share pictures. Theresa at the Front Desk was more than accommodating, but that's where it stopped. The Manager was supposed to reach out to me and has yet to. While the linens were clean, the room itself was a disaster. The hallways were in need of a major reno as was our room. Complete disappointment.
Business response:
Dear Rhonda, Thank you for your valuable feedback regarding your time with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have provided valuable insights, and we are committed to taking all necessary steps to address the issues you raised and improve our services. Please do not hesitate to reach the hotel if you have any additional questions or concerns. Thank you for your patience and understanding. Sincerely,Hotel Manage... read more
Stay somewhere else The whole place is very old and run-down, with a funny smell that lingered throughout the whole place. There is a kitchenette in each room, but no pots/pans, plates, bowls or silverware, or really anything you can use to cook or eat a meal— what’s the point of the kitchenette?! Not even a coffee maker in the room. No remote control for the TV, and the satellite signal kept going out every 20-30 seconds, so watching TV was pointless. No housekeeping at all in my three days there. The one positive was that ... read more
Business response:
Dear Philip, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We appreciate your kind words about our staff, and your feedback will help us enhance our services. We hope you'll reconsider staying with us again in the... read more
Business response:
Thank you for staying with us.
There were no amenities in the kitchen. No cups, bowls, plates, spoons, forks, paper towels. Nothing!
Business response:
Dear Guest, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless service and comfortable suites for every guest. Therefore, please accept our apologies for not meeting all your expectations during this visit. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. We will take the necessary measures to prevent such matters from affectin... read more
I arrived to hotel after 10hrs on the road. The front desk gentleman was very odd, told us how he was going to go home and cuddle with his 5 cats! We were tired, we went through with check in, get to room he comes up tells us card declined. No! I have a receipt from Orbitz and a pending charge! Due to the sketchy trip to my room and his very odd behavior we left. Went to another hotel, called Orbitz who got our refund because we were charged! Dont stay here! Very creepy.
Business response:
Dear Dorsey, We are disappointed that we did not provide you with the welcome you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Also, we are sorry for the inconvenience caused in the room. Your comments are shared with our housekeeping and maintenance team to relook at the missed areas and ensure they are addressed on a priority ... read more
Don’t go The room/hall way smelled of smoke. The bed sheets had stains and hairs on them, there was mold in the shower, under the bed didn’t look like it had been cleaned in years, someone else’s cloths were still in the dresser. I left and went someplace else asap
Business response:
Dear Guest, I apologize for the inconvenience that you encountered during your stay. I will speak with the team and let the know of your concerns. Was this brought up to the guest service representative during your stay? We would of gladly moved you rooms to accommodate you and/or your guests. Again, I do apologize for the trouble you went through during your stay here and I hope you give our property another chance.
Hotel Hell It started off with the rooms being wrong not what we reserved. We reserved queen bed with pullout sofa we got queen bed with a chair, so no place for my son to sleep. Science experiment in the fridge, ants in the A/C and no keys all weekend, key-maker was broke. The kitchen was nice but just not very clean.
Business response:
Dear Tabitha, We apologize for the issues you encountered during your stay at our hotel. We take your feedback seriously, and we will be sure to address these concerns with our team to ensure that we provide a better experience for our guests in the future. Thank you for choosing to stay with us, and we hope to serve you better in the future.Sincerely,Hotel Management
Business response:
Thank you for providing Feeback. We strive to provide 10 out of 10 services.
Frequently asked questions about Extended Stay America - Dayton - South
How is Extended Stay America - Dayton - South rated?
Extended Stay America - Dayton - South has a 3.3 star rating with 1,055 reviews.
When is Extended Stay America - Dayton - South open?
Extended Stay America - Dayton - South is open now. It will close tomorrow at 12:00 a.m.