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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thought a cuple of front dressed had attitude, cisop00ⁿ
Business response:
Thank you for letting us know how we are coming across and what areas we need to address. We appreciate hearing from you.
After hours were hard to check in. Staff on the phone rude.
Business response:
I can't tell you how truly disappointing it is to see that you had such difficulties during your time with us reaching the front desk. Since we are more of an extended stay, we do offer limited hours but are so sorry that you have encountered such long wait times when trying to get help from the front desk, Walker. We know that your time is valuable, and we truly apologize for the inconveniences that you have experienced thus far. Let me assure you that we will address these concerns at the property level to make the positiv... read more
This is an extended stay hotel, I understand that. However, it would be nice if they emptied the trash and replenished toiletries, without you having to go to front desk and ask for them. They do not even provide a convenient location to dispose of your trash yourself. Night girl at front desk lazy, attitude was undesirable. Acted as if inconvenient for you to ask her for anything or to do anything. Gentleman who was always there during day with cleaning staff was great! Extended stay to me means they do not come in and chan... read more
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We also are disappointed to hear of your experience with the staff. Our goal is to provide a high level of customer service and hospitality and we apologize that we fell short in this ... read more
Business response:
Thank you for taking the time to review your stay with us. We are happy to see that our accommodations met your needs. Thank you for choosing WoodSpring Suites for your traveling needs.
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!
I liked the fact it was quite and the staff was very polite and very helpful.
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
I didn’t have no housekeeping during my 5 day stay. That’s disappointing
Business response:
Hello Carl. We apologize for any inconvenience our unique housekeeping services may have caused. Since we are more of an extended stay hotel our housekeeping schedule is once every fourteen days. We know that this is not what most of our guests are used to but many of them enjoy the privacy rather than the daily cleanings. We do hope that you still were able to enjoy a clean and comfortable stay during your time with us and we thank you for choosing WoodSpring Suites.
Business response:
Thank you so much for taking the time to review your stay with us. We are so happy to see that you enjoyed your time with us! Thank you so much for choosing WoodSpring Suites!
It was convenient and close to work that's why and I was surprised on how clean a good it was the only thing the people who walk their dogs don't pick up their s*** in other words
Business response:
Thank you for taking the time to review your stay with us. We are so happy to see that you enjoyed our clean and convenient location! We also apologize for the issue you experienced because of others not cleaning up after their pets. We will make sure that we address this with the property so that we can create a better overall experience for all of our guests.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,414 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.