Extended Stay America - Denver - Airport

Business response:

Dear Brenda, We are truly sorry to hear about the issues you experienced during your stay. Please accept our sincere apologies for the discomfort and frustration this caused. Maintaining a clean and safe environment is a top priority, and we regret not meeting the standard we aim to provide. We understand how upsetting this situation must have been and appreciate you bringing it to our attention. Your feedback has been shared with our team to ensure immediate attention and improvement. We hope you will consider giving us ano... read more

Business response:

Dear Angie, We sincerely apologize for the frustration you experienced upon arrival. We understand how upsetting it must have been to book in advance and then not have a room available. While unexpected issues can occasionally arise with third-party bookings, it is our responsibility to manage them better. Your feedback is important, and we are actively working to improve communication and reservation accuracy. We hope you will give us another chance to make things right in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We appreciate your patience during check-in and understand how a prompt welcome sets the tone for a stay. Your comments highlight an important aspect of our service that we are mindful of as we strive to provide a more seamless experience. We hope to host you again and deliver a visit that fully meets your expectations. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad our team provided you with excellent service, but we sincerely apologize for the disturbances you experienced during your stay. We understand how important a peaceful environment is for a comfortable visit, and we regret that this affected your time with us. While certain situations can be challenging to control, your comments are appreciated and will be thoughtfully considered as we continue our efforts to create a welcoming atmosphere for all guests. We hope you’... read more

Business response:

Dear Guest, Please accept our sincere apologies for not meeting your expectations with our hotel. We deeply regret the inconvenience you experienced, especially regarding the upkeep of our accommodations, which is of utmost importance to us. Your feedback is invaluable, and we will address all of your concerns, including the air conditioning and breakfast, with our team to improve the guest experience. We are also sorry for the disturbances you mentioned, and we are grateful for your patience. Thank you for bringing these ma... read more

Business response:

Dear Jarrod,Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell you encountered during your stay. We understand how important a clean and fresh environment is, and we regret that we did not meet your expectations in this regard. Your comments have been shared with our team to address the issue immediately and ensure it is resolved. We genuinely appreciate your input and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely,Hotel Management