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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed for 4 days, no one came to even take the trash out. They could not give us any toilet paper just the one role we had from the start. Never been to a hotel were we have to purchase your own toilet paper. Also the rooms had flies
Business response:
Dear Kenia, Thank you for your feedback. We apologize for the oversight with trash removal, the lack of toilet paper, and the presence of flies in your room. This is not reflective of our usual service standards. We are addressing these issues with our team to ensure proper housekeeping and maintenance. We regret the inconvenience you experienced and appreciate you bringing this to our attention. We hope to welcome you back in your future visit.Sincerely,Hotel Management
We couldn’t get in to the hotel arriving 5minutes before 11. Their instructions said to call 0 but there is no phone to get in and calling mainline didn’t help as there is no one at the desk. Somehow we got in with the of another guest but still couldn’t find anyone to check in, there we discovered a sign with a phone number for after hours check in but that cellphone was next to their desk phone so again it was useless. 30 minutes in a front desk lady showed up and didn’t even say a word to us, just mentioned a room number ... read more
Business response:
Dear Taras, Thank you for your feedback. We sincerely apologize for the difficulties you experienced with check-in and the condition of the hotel. This is not reflective of the standards we aim to uphold. We are addressing these issues with our team to ensure improvements in our procedures and overall cleanliness. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. We hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
Roaches in room toilet not clean mold and dust on microwave that was missing pieces
Business response:
Dear amelia, Thank you for your feedback. We sincerely apologize for the issues you encountered with cleanliness, including the presence of roaches and mold, as well as the condition of the microwave. This is not reflective of our standards, and we are addressing these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Non-smoking room wreeked of cigarettes so badly I had to open the window to sleep.
Business response:
Dear Keogh A, Thank you for your feedback. We sincerely apologize that your non-smoking room smelled of cigarettes, causing discomfort during your stay. This is not the standard we aim to maintain, and we deeply regret the inconvenience you experienced. Please know that we are addressing this issue with our housekeeping team to ensure it doesn’t happen again. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a better experience in the future.Sincerely,Hotel Man... read more
Roaches everywhere
Business response:
Dear Kiara, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable issue with roaches in your room. This is not reflective of our standards, and we are taking immediate steps to address the situation with our pest control team to ensure it is resolved. Your feedback is crucial in helping us maintain a clean and comfortable environment for all guests. We hope you will give us another chance to provide a better experience in the future. Sincerely,Hotel Management
Place is falling apart and filthy . Would never stay there again .
Business response:
Dear Michael, Thank you for your feedback. We’re truly sorry to hear about the condition of the property and the cleanliness issues you experienced. This does not meet our standards, and we are taking immediate steps to address and resolve these concerns. Your comments are crucial in helping us improve, and we appreciate you bringing these issues to our attention. We hope you will consider giving us another chance in the future to provide you with a much-improved experience.Sincerely,Hotel Management
Nobody there when I went to check in, waited about 10 minutes. Room was ok, Went down for the complimentary breakfast and it was black coffee and oatmeal, Went to check out and front desk clerk reeked of pot at 7am. wont be coming back
Business response:
Dear Wayne, Thank you for sharing your feedback. We apologize for the delay you experienced during check-in and for the limited breakfast options. We also regret that you encountered an issue with the front desk clerk’s professionalism. Please be assured that we take these concerns seriously and will address them with our team to improve our service. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
The staff that we encountered from check in to check out was unprofessional and unfriendly. We encountered a problem with the motion light on our room. Light switch came on every hour from 1 AM until 7 AM. We mentioned this to the front desk attendant and she said the lights have motion detectors, and there is an off switch beside the light. We told her the light switch was off, but it still continued to go on Every hour and she had no response
Business response:
Dear Dennis, Thank you for your feedback. We apologize for the unprofessional and unfriendly service you experienced. We also regret that the issue with the motion light was not resolved promptly. Your comments are concerning, and we will address them with our team to improve both our service and our facilities. We appreciate your patience and understanding as we work to enhance your future experience. Sincerely,Hotel Management
There were bugs all over the room, we left and went to another hotel
Business response:
Dear John, Thank you for your feedback. We are deeply sorry to hear about the unacceptable condition of your room. The presence of bugs is not reflective of our standards, and we are taking immediate action to address this issue. We hope to regain your trust and provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.