This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the worst property i have ever booked. It was so worst that i had to change my stay to other property
Business response:
Dear Raviraj, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we genuinely regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
I don’t recommend staying here at all, i come in and the microwave was broken, the toilet wasn’t flushing and the bath tub was flooded.. i tried to talk to the girl down stairs she gave me a nasty attitude, elevator was broken. online it said they had free breakfast and there was no breakfast at all because she said there wasn’t enough, check out time was 11 , online it said 12 and maintenance was banging on my door at like 10am .. it was a bad experience and if i could get a refund i would totally take it bc i didn’t sleep ... read more
Business response:
Dear Cindy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Terrible service!! Check in was TERRIBLE! A sign saying “back in 10 mins” and we waited 17 mins until a woman finally responded to our calling out for someone. She never greeted us, just asked for a name and told us our room #. And the $$ didn’t match what was on my hotels.com receipt. 😣
Business response:
Dear DEBORAH,Thank you for your feedback regarding your check-in experience. We understand how important timely service is, and we regret that your arrival did not meet your expectations. Your comments will be shared with our team to improve our check-in process and communication regarding pricing. While room rates may fluctuate based on availability, we recognize the need for clarity and will work to align our pricing with third-party partners. Your insights are valuable to us, and we hope to have the opportunity to serve y... read more
There was no breakfast available despite being advertised, no coffee- only instant decaf
Business response:
Dear Jillian, Thank you for sharing your feedback. We sincerely apologize for the disappointment regarding the lack of breakfast and coffee options during your stay. We understand how important these amenities are and regret that we did not meet your expectations. Your comments will be addressed with our team to ensure better communication about our offerings in the future. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable experience on your next visit.Sincerely,Hotel Management
The bathroom shower was dirty with used towels and the bath soap was still in the shower. The front desk person wasn't there when we arrived so we had to wait with other guests to be check in.
Business response:
Dear Jeffrey, Thank you for your feedback, and we sincerely apologize for the issues you experienced during your stay. The condition of the bathroom and the delay at check-in are unacceptable, and we will address these concerns with our team immediately. Your comfort and satisfaction are our priorities, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
a lots of immigrants living in the facility that make me fell very uncountable
Business response:
Dear Tino, Thank you for taking the time to share your feedback with us. We are sorry to know that you felt uncomfortable during your stay, and we want to assure you that we strive to provide a welcoming and inclusive environment for all our guests. Our priority is always to offer a safe and enjoyable experience to everyone, and we hope that all guests feel comfortable and respected while staying with us. If there were specific incidents that contributed to your discomfort, we encourage you to share them with us directly so ... read more
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.