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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So nasty
Business response:
Dear Lupita,Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations. Cleanliness and guest satisfaction are top priorities, and your comments will be addressed with our team to ensure improvements. We value your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Early check in fee, after booking an extension. Of all the times I have stayed in this hotel, I have never been disappointed until today. I extended my reservation for another day due to unexpected military stay and after leaving for work in the morning and coming back at 1300 hours, I waa not allowed to go back to my room unless I pay an early check in fee. This is the most ridiculous decision management enforced and according to other extended stays in the area, as well as corporate, it is not a policy. The lady at the fro... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Early check-in fee after extending my stay. all the times I have stayed in this hotel, I have never been disappointed until today. I extended my reservation for another day due to unexpected military stay and after leaving for work in the morning and coming back at 1300 hours, I waa not allowed to go back to my room unless I pay an early check in fee. This is the most ridiculous decision management enforced and according to other extended stays in the area, as well as corporate, it is not a policy. The lady at the front desk... read more
Business response:
Dear Jorge, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was filthy Smell was terrible Workers walked in at 2am in our room mid sleep!!!
Business response:
Dear Kaylin, We sincerely apologize for the unpleasant experience you had during your stay. The cleanliness of your room and the intrusion by staff are serious concerns, and we deeply regret the inconvenience this caused. This is certainly not the standard we strive to maintain, and we will investigate this matter to ensure it does not happen again. We appreciate your feedback and hope you will consider giving us another opportunity to provide a much better experience in the future.Sincerely,Hotel Management
There were roaches in the room I need a confirmation of the refund immediately
Business response:
Dear Carlos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was very dirty and dusty. There was hair everywhere in the room. Even under the sheets of the bed. I would not ever recommend to anyone especially with kids. Not even properly breakfast. So disappointed!
Business response:
Dear Rahel, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Terrible, don’t stay here!
Business response:
Dear Cierra, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. It’s concerning to hear that we fell short of your expectations, and we take your comments seriously. Your experience does not reflect our standards, and we are committed to improving. We appreciate your input as it helps us enhance our services. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.