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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though we had a late night check in, the receptionist was very slow to get to the door even after calling the desk. The room was very shabby and had no sheets at all. We had to get the sheets from the front desk and lay it ourselves. They claim to have breakfast but they just have muffins and coffee.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the slow check-in process and the inconvenience of having to get and lay your own sheets. This is not the standard we aim to uphold. We also regret that our breakfast offerings did not meet your expectations. Your comments will be addressed with our team to ensure immediate improvements. We appreciate your patience and hope to provide a better experience in the future.Sincerely,Hotel Management
A poor example of a formerly proud chain. Because of my previous positive experiences at other ESA properties, I was looking forward to my stay here. My experience was absolutely not what I expected. There were no dishes, utensils or even a glass for water. The place did not even have dish soap so I could clean my travel cup. At least I brought that with me. The "desk" was a rickety table that I had to clean using soap from the bathroom. Once things go wrong, they get even worse quickly. The microwave oven did not work. Fort... read more
Business response:
Dear Michael, Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. Your concerns regarding the kitchen supplies, cleanliness, and maintenance issues will be addressed immediately. We appreciate your positive note on accessibility and quietness. Your feedback is invaluable for our improvement. We hope to provide a better experience in the future.Sincerely,Hotel Management
The staff are amazing. Good people. What i didn't like is.I was charged 100.00 for a cancelation fee that i had already canceled at the hotel. Shouldn't be charge for something that was out of my hands. Again the staff there do an excellent job of customer service..
Business response:
Dear Greg, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Didn't like ut smell like pee in the hall ways for the price not worth it
Business response:
Dear Earnest, Thank you for your feedback. We're very sorry to hear about the unpleasant smell in the hallways and that you felt the stay wasn't worth the price. We take such issues seriously and will address them immediately. We appreciate your honesty and hope you'll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
This place was dirty. When we brought this to the front desk reception’s attention, they laughed at our face, saying they knew about it. It was frustrated to just hear that.
Business response:
Dear Deepkumar, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the inappropriate response from our staff. This is not reflective of our standards. We are addressing these concerns immediately to ensure this do not happen again. Your experience is important to us, and we appreciate you bringing this to our attention.We hope to exceed your expectations on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.