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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing as promised. When I booked this hotel, there were only three basic things I wanted: free wifi, pool, and free breakfast. The wifi was woefully slow and offered and upgrade in speed for a price, didn't like the bait and switch from free to paid if you had any work to do at all. Pool was closed. Went to breakfast at 9:00A and there was nothing left, not even coffee, and no one was monitoring or replenishing. That was the last straw, I left that morning.
Business response:
Your review for our hotel was recently brought to my attention. Ia m truly sorry with your dissatisfaction with the amenities of our hotel. I discussed your comments with our team, and we are holding ourselves accountable to proactively maintain our grab-and-go breakfast, fixing our WiFi speeds, and communicating to guests our amenities at check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels locati... read more
Not good. The hotel was okay but there was a lot of homeless people around the area.
Great stay for a couple of evenings Room was quiet but staying for more than two days was not what I expected. Trash was never collected, towels had to be exchanged at front desk, took over 24 hours to get sheets for sleeper sofa, and no glasses in the bathroom.
Very bare; cabinets/dresser were old and scratched We had to ask for drinking glasses. There was not even a box of tissues in the room.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that we were unable to meet your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities during guest arrivals as well as properly stocking our rooms. Our team is committed to satisfying our gue... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.