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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WORST hotel experience I've ever had. Unfortunately, it was a horrendous experience upon check-in. Time line as follows: 1) Check-in 6pm (after a 13 hour drive from Utah) There were no towels or sheets for the fold out couch. When we requested both, we were told they would be up shortly. My mother went to retrieve towels and sheets at 9pm as no one came. We then dressed her bed, hung towels, etc. which is an expected amenity that the staff would have provided 2) I reviewed the kitchen and realized not one utensil, cup or pla... read more
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize for the many negative experiences you had with us during your stay. I am very disappointed that our staff was not more accommodating and attentive to you and the conditions of our hotel. This is unacceptable and our staff will be held accountable for the lack of care and customer service. Thank you for bringing these issues to my attention. We would love to have another chance to provide you with a better experience the next time you're in ... read more
Roaches The hotel seemed good until we pulled out the hidabed and there was dead roaches in it.
Business response:
Thank you for providing us with details about your stay, I am sorry that you had an unpleasant experience with us. We are in the process of doing several deep cleans and preventative maintenance in the rooms I encourage you to stop by and try us again.
Just, terrible I booked through Expedia, and paid for one king bed. I had driven five hours to Denver to pick my family up from the airport, and after all of us traveling all day, we arrived at the hotel, met by an incompetent front desk person who informed us that she, "didn't know what happened, but all of their king rooms were booked." We settled for a room with two double beds, went in the room, and it was disgusting. Trash, sunflower seeds, a hat, dust, dirt, and hair, to name a few things were all over the room. The ne... read more
Don't stay here!! This is a terrible hotel. Although it advertises non-smoking, the rooms have clearly been smoked in by the many long-stay guests. My room smelled so bad I could hardly stand it. But there were no rooms available in the entire Denver area! All in all, a very sub-standard hotel.
needs to organize their stuff. They make me walk around the hotel opening door by door to see if room was clean. I never seen this before . even one room was occupied . everything is old and duty. bed smells really bad . we was on a hurry other wise we try to find even a midnight another hotel .
Business response:
Thank you for providing us with details about your stay. I am sorry that you had an unpleasant experience with us. We are in the process of doing several deep cleans and preventative maintenance in our rooms. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disgusting. Unsafe. Waiting for my money back for tye night I did NOT stay there on June 25
It served it's purpose. I'm thankful we only stayed one night. Wasn't worth what we paid. Not the worst hotel but certainly far from the best.
Don't do it!!!!! Booked online at hotels.com- got email confirmation that reservation was guaranteed and payed for. However when we arrived at 10:30 PM, we were unapologetically told they had no room for us, sorry bout your luck. The girl at the desk was very rude and I had to practically fight with her to get her to give me in writing that they were turning us away. Then we had to find another room late at night. Lobby is full of crack heads too
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed to know that you were not able to get a room with us, especially after you had a reservation. Proper communication with guests will be discussed with our staff, and better reservation practices will be initiated. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
was the nastiest place ever better off at motel 6 at least they attempt to clean there room
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.