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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yikes Steward After a day of driving, we arrived at the hotel around 11:45am. Steward was nowhere to be found at first and then when he came it took him 15 minutes to find my booking. He then tried to tell me I owed an additional $120(i paid online) finally he gives us a room and to our suprise it was dirty. So back to steward at the front desk to get a different room. 10 minutes later we are given a dofferent room. Walked into the room and it was occupied. Thats right, this man gave us another hotel guests room. So we rush ... read more
Had to ask for dishes and utensils for a room with a kitchen. Pool closed. Location was not desirable. Staff was very friendly.
Business response:
Laura, thank you for evaluating your stay at our hotel. While you liked our courteous associates, we are sorry for your disappointment with our in-room amenities. We will share your comments appropriately to see where we can improve. We also regret your dissatisfaction with our closed pool and that our location did not meet your expectations. We are grateful for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel management
Was great
Research the areas you stay prior to booking in the Denver area. I travel often and use Expedia frequently. Unfortunately, the Extended Stays were not up to the normal Expedia standards. Very unfortunate.
Business response:
Candice, we appreciate your recent stay with us, and we value your loyalty to our brand. Please accept our sincere apologies for the issues you experienced during your visit. We take your comments seriously and will use them to ensure we consistently deliver a good trip for future guests. We hope you will give us another opportunity, as our entire team would love to show you the excellent hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,944 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.