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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La limpieza pésima. Esta en una muy buena ubicación. Pero la limpieza deja much q desear, en ell refrigerador cuarto encontré comida, del huésped anterior,los pasillos muy sucios.
Business response:
Eduardo, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I felt safe
Extended Stay needs TLC No towels at first. Put we had 3 adults and then wasn't provided sheets for the extra bed. The room was in very poor shape. carpet coming off trim, tv cables loose. Place needs a rehab.
Business response:
Joseph, thank you for your review. We are sorry for the issues you encountered in the room and regret any inconvenience caused. Your comments will be shared with the appropriate team members to address the problems you outlined. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Hotel was old and worn but clean, breakfast was waffle and toast
Business response:
James, thank you for your review. We are happy to know you liked our spotless property. However, we regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The best thing about this place was the man who checked us in. So pleasant and polite he was a pleasure to talk to. The room was dirty. The smell of smoke was exponential. When we pulled out the sofa bed, we quickly closed it back, it was rather unsanitary. The bathroom’s water pressure though was quite good and the toilet flushed well. We did not stay for the full days we had booked. If smoke odor doesn’t faze you and you have no need for the sofa bed it isn’t a bad place.
Business response:
Thank you for your review. Although you liked the service provided by our courteous front desk staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Excelente
Business response:
Alma, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The room didn't look cleaned very well. The sheets were fine, but the floor felt sticky and dirty. There was hair in the tub. The walls also had spots on them as iff something had dripped down it. There was a fist size hole in one wall. Also, no utensils in the kitchenette as advertised.
Business response:
Thank you for your evaluation. We are very sorry to know how disappointed you were with the overall condition of your suite. We offer our apologies for the inconvenience you had. We will review your comments with our housekeeping and maintenance teams for their review and action. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,944 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.