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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Living area very spacious and comfortable. The Continental Breakfast was nice. Very convenient highways and restaurants were easy to get to. The cleanliness was a a little questionable. The elevator was not sweep, the counter top areas were not cleaned very well in the room and the remote to the T.V. was very dirty (gross), wiped it off before I used it.
Business response:
Thank you for posting a review of your stay at Extended Stay America. We're glad to know you were pleased with our grab-and-go breakfast offerings and that our location close to the highways and several restaurants was ideal for you. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your observations with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future ... read more
Some staff extremely rude
Business response:
Stephanie, thank you for being our guest. We apologize for the impudent attitude of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This hotel needs work. Not a bad place to stay if everything else is booked but I would not make it my first choice. Rooms are only cleaned once every 7 days and the first room they set me up with was not cleaned at all. The pool looked like it has been sitting halfway through repairs for a while, and the lady at the front desk for the first night was very quiet and it took a while to get checked in.
Business response:
Kyle, thank you for taking the time to review our hotel. We are sorry for the inconvenience caused at the time of check-in and regret the disappointment you had with our housekeeping policy. Your feedback regarding the uncleanliness in your room has been shared with the appropriate team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I liked the desk staff very much. They were friendly, helpful, and knowledgeable even though there weren't many of them for such a large place. I think the housekeeping staff is probably good but overwhelmed. I think there are just not enough of them. The carpet in my room needed serious cleaning and I think someone got drunk and kept urinating in the elevator so there needed to be someone to clean the corner walls of the elevator as well as the floor on the weekend. Also, the outside doors were not secure - at least one was... read more
Business response:
Bonnie, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I liked the location and their “to go breakfast”. However, the room was not cleaned thoroughly and they did not have trash cans. I had to take two of them from the hallway that were just left there. The fire alarm went off around 1am and was not stopped for about 30 minutes. The hotel did not take the time to advise their customers what happened and apologize for the disturbance and scare.
Business response:
Thank you for your stay with us and for taking the time to post your review.Although you liked our location and grab-and-go breakfast, we sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.