Extended Stay America - Denver - Park Meadows

Business response:

Dear Ethan, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and that essential items were missing upon arrival. This falls short of the standards we aim to uphold, and we understand how frustrating that must have been. Your concerns have been shared with the appropriate team to ensure greater attention to room readiness moving forward. We appreciate your feedback and the opportunity to make necessary improvements. Sincerely, Hotel Management 

Business response:

Dear Melissa, Thank you for taking the time to share your feedback. We are glad to know the accommodations met your expectations in terms of overall condition. However, we regret that certain conveniences you anticipated, such as access to ice, were not available during your stay. Guest comfort is important to us, and your comments help us better understand where we can enhance the experience. We appreciate your input and hope to welcome you again. Sincerely, Hotel Management 

Business response:

Dear Jenna, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Keith, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience and that you had to leave early. Our hotel is committed to ensuring the cleanliness of all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Dear Ken, Thank you for bringing this to our attention. We sincerely regret the challenges your father faced and understand how disappointing this experience must have been, especially given the circumstances. Please accept our apologies for the inconvenience caused and the miscommunication regarding the room arrangement. We are committed to improving our service and ensuring better support moving forward. We hope you will allow us another opportunity to provide the care and comfort your family deserves. Sincerely, Hotel Man... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We deeply regret that your recent experience fell far short of expectations. The condition you described is unacceptable, and we sincerely apologize for the discomfort it caused. Please know that we take concerns like this very seriously, and immediate steps are being taken to address the issue. We value your feedback and hope for an opportunity to provide a significantly improved stay in the future. Sincerely, Hotel Management 

Business response:

Dear guest thank you for sharing your feedback. 

Business response:

Dear Michael, Thank you for taking the time to give us feedback about your recent stay. We are truly sorry to hear that the condition of our property and the breakfast selections fell short of your expectations. Your concerns have been shared with our team as we work on updating and refreshing our hotel. That said, we do appreciate your comments about the elevators and our friendly team of associates. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Thank you for choosing our hotel for your stay and thanks for taking the time to provide us the feedback.