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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel staff was not friendly. The beds are hard and the pillows are not comfortable.
Business response:
Dear Jessica,I was sad to hear your experience with us was not to the ESA expectation. I want you to know we will work on this and thank you for the feedback.
Business response:
Let us know how we can do better and thank you for the feedback.
Business response:
Let us know how we can do better and thank you for the feedback.
The 10 point cleaning protocol was not followed for the room. Windows haven't been touched in months - at least. Based on the hair and other items on the carpet, I'm pretty sure vacuuming didn't happen either. Didn't check in until 8pm and room wasn't ready. One luggage cart for an entire building is inconvenient. Elevators weren't in prime condition either with one becoming inoperable the morning I checked out. For $2k for one room, for a week, surely there must be overage for cleaning and maintenance!
Business response:
Dear Dan, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that our cleaning protocols fell short of your expectations and that you encountered issues with room readiness and facilities. Rest assured, we take your comments seriously and will address these matters promptly with our team. Your feedback helps us improve, and we appreciate your patience. We hope to have the opportunity to better serve you in the future and provide a more enjoyable experience.S... read more
Absolutely disgusting room. We found bedbugs. Hotels.com did not give us a refund because the hotel manager denied our request. Call the hotel directly they said Hotels.com would have to reach out to get us a refund. The general manager at the location was the one who declined our refund. Do not stay here. It’s disgusting.
Business response:
Dear Jeremy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I was very disappointed with my stay. In two occasions someone came in my room unauthorized. I will not recommend to stay here.
Business response:
Dear Yamil, Thank you for your feedback. We sincerely apologize for the unauthorized entries into your room. This is a serious concern, and we are investigating the matter to ensure it does not happen again. Your safety and privacy are our top priorities, and we regret any distress caused. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
Business response:
Dear Mitiku, let us know how we can do better and thank you for the feedback.
Business response:
Dear Rocky,Let us know how we can do better and thank you for the feedback.
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.