This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 10 point cleaning protocol was not followed for the room. Windows haven't been touched in months - at least. Based on the hair and other items on the carpet, I'm pretty sure vacuuming didn't happen either. Didn't check in until 8pm and room wasn't ready. One luggage cart for an entire building is inconvenient. Elevators weren't in prime condition either with one becoming inoperable the morning I checked out. For $2k for one room, for a week, surely there must be overage for cleaning and maintenance!
Business response:
Dear Dan, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that our cleaning protocols fell short of your expectations and that you encountered issues with room readiness and facilities. Rest assured, we take your comments seriously and will address these matters promptly with our team. Your feedback helps us improve, and we appreciate your patience. We hope to have the opportunity to better serve you in the future and provide a more enjoyable experience.S... read more
Absolutely disgusting room. We found bedbugs. Hotels.com did not give us a refund because the hotel manager denied our request. Call the hotel directly they said Hotels.com would have to reach out to get us a refund. The general manager at the location was the one who declined our refund. Do not stay here. It’s disgusting.
Business response:
Dear Jeremy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I was very disappointed with my stay. In two occasions someone came in my room unauthorized. I will not recommend to stay here.
Business response:
Dear Yamil, Thank you for your feedback. We sincerely apologize for the unauthorized entries into your room. This is a serious concern, and we are investigating the matter to ensure it does not happen again. Your safety and privacy are our top priorities, and we regret any distress caused. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
Business response:
Dear Mitiku, let us know how we can do better and thank you for the feedback.
Business response:
Dear Rocky,Let us know how we can do better and thank you for the feedback.
Poor
Business response:
Dear Rocky, Thank you for your feedback. We apologize for the experience that did not meet your expectations. Guest satisfaction is important to us, and we are addressing the issues you encountered to improve our service and facilities. Your comments help us focus on areas needing attention. We hope to have the opportunity to make amends and regain your trust in our hotel.Sincerely, Hotel Management
Disgusting Nasty room, broken outlets, tv didnt work. Crusty bed, cigarette burns, just a nasty ass experience.
Business response:
Dear Kane, Thank you for your feedback. We apologize for the unacceptable condition of your room, including the broken outlets, non-working TV, and other issues. Your experience does not reflect our standards, and we're addressing these problems immediately. We appreciate your patience and hope to provide a significantly improved stay in the future.Sincerely,Hotel Management
All that is provided in the listed breakfast that is from 6am to 930 is a breakfast bar nothing else haha, dont list something that you dont provide. Also it lists coffee is available which it is instantly put away at 930am. They use so much bleach when doing laundry that the 1st floor and lobby honestly smell like there is a pool there which they dont have one.
Business response:
Dear Jonathan, Thank you for your feedback. We apologize for the discrepancies you encountered with our breakfast offerings and coffee availability. Additionally, we will address the concerns regarding the smell and laundry process to improve the overall guest experience. Your insights are valuable as we strive to make necessary improvements. We hope to welcome you back for a smoother and much-improved stay.Sincerely,Hotel Management
I felt like I was more in a hostile than at a hotel. I dropped a pair of black pants on the floor when I was unpacking and when I picked them up they were full of pet hair and dirt. Then having to go to the front desk when you run out of toilet paper is just unprofessional. There was mold around the tub, part of the wall falling apart and the electrical plug near the sink would trip every time I tried to plug something into it. I was embarrassed to take dirty towels to the front desk to switch out for clean ones. I would nev... read more
Business response:
Dear MONICA, Thank you for your feedback. We deeply apologize for the unacceptable conditions you encountered during your stay. Cleanliness and maintenance are critical priorities for us, and we regret falling short. We are addressing these issues with our team to ensure immediate improvements. Your comments are invaluable, and we are committed to enhancing our guest experience. We hope you will reconsider and give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,655 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.