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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is great but after a long trip to Colorado the last thing you would want is for the front desk to tell you that they gave away your reservation because even though you already paid for the booking and room you technically aren’t “reserved” until you check in. Extremely disappointed and led to me having to sleep in the truck because every other hotel was booked for the night. DO NO RECCOMEND
Business response:
Dear Lucy, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with your reservation. We understand how frustrating it must have been to arrive after a long trip only to find your accommodation was unavailable. This is not the standard of service we aim to provide, and we will investigate this matter to prevent it from happening again. We value your feedback and are committed to improving our processes to ensure a smoother experience for our guests. We genuinely hope you will con... read more
Our room was covered in dog hair, the sheets, carpet and even parts of the walls.
Business response:
Dear Casey, Thank you for your feedback. We’re very sorry to hear about the cleanliness issues you encountered in your room. This is not the standard we strive for, and we will address this concern with our housekeeping team immediately to ensure such issues are promptly resolved. Your input is important, and we appreciate you bringing this to our attention. We appreciate your feedback and hope you might consider staying with us again in the future. Sincerely,Hotel Management
Please remove the smoke smell. It made me extremely nauseous.
Business response:
Dear Trenten,Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. Please know that we are doing everything possible to minimize the impact on our guests. We will share your concerns with our staff. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Ma... read more
The hotel staff was not friendly. The beds are hard and the pillows are not comfortable.
Business response:
Dear Jessica,I was sad to hear your experience with us was not to the ESA expectation. I want you to know we will work on this and thank you for the feedback.
Business response:
Let us know how we can do better and thank you for the feedback.
Business response:
Let us know how we can do better and thank you for the feedback.
The 10 point cleaning protocol was not followed for the room. Windows haven't been touched in months - at least. Based on the hair and other items on the carpet, I'm pretty sure vacuuming didn't happen either. Didn't check in until 8pm and room wasn't ready. One luggage cart for an entire building is inconvenient. Elevators weren't in prime condition either with one becoming inoperable the morning I checked out. For $2k for one room, for a week, surely there must be overage for cleaning and maintenance!
Business response:
Dear Dan, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that our cleaning protocols fell short of your expectations and that you encountered issues with room readiness and facilities. Rest assured, we take your comments seriously and will address these matters promptly with our team. Your feedback helps us improve, and we appreciate your patience. We hope to have the opportunity to better serve you in the future and provide a more enjoyable experience.S... read more
Absolutely disgusting room. We found bedbugs. Hotels.com did not give us a refund because the hotel manager denied our request. Call the hotel directly they said Hotels.com would have to reach out to get us a refund. The general manager at the location was the one who declined our refund. Do not stay here. It’s disgusting.
Business response:
Dear Jeremy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,634 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.