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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty tub & no conditioner.... The hotel did not have conditioner. I didn't bring my own because most hotels have some. When I called front desk to ask, they told me they didn't have any.my hair was a tangled mess... I know it seems comical and not that big of a deal... but it was.. I also took a bath and decided to clean the tub before hand because I just didn't know....the towel I used to clean the sides of the tub was very dirty....which left me feeling uneasy about the rest of the cleanliness.
Business response:
Thank you for taking the time to give us your feedback. We appreciate you letting us know where specifically we are lacking when it comes to providing for our guests. I will let you know that we only provide a shampoo and conditioner combo. The cleanliness of our hotel is an important aspect that we continue to work on. I will take your comments back to my housekeeping and Front Desk staff and use it to ensure we are properly training our staff to a sure guest needs get met.
Okay The room smelled like animal urine and the pull out couch bed was old, yellow and uncomfortable.
Business response:
We appreciate you taking the time to provide us with your feedback. We are sorry to see that the experience was not 100% satisfactory and we will use your comments to address the specific points within the room that we can fix. We appreciate your business and look forward to serving you again if you are ever in need of a room.
This was a nicer hotel than the last one we stayed in. It was very roomy lots of space for the kids to roam. The pavillion area was very nice too.
Business response:
We appreciate you taking the time to give us your feedback. We will use your comments to hopefully make future stays for all guests better. If you wish to give more specific details om how we can improve please contact us at the hotel. Again thanks for your patronage and feedback.
Business response:
Sandy, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
My room was supposed to be a Non-Smoking room but as soon as you open the door you could smell a strong odor of cigarettes. Found some left over clothes from the previous person who stayed in the room. The staff is not friendly at all. The big white man was rude. We told him good morning the following morning and he looked away and said nothing .
Business response:
We apologize that you did not have the best experience. We try our best to give all of our guests our best efforts. We will look into your experience and use it to make hopefully your next experience better.
Business response:
Sandy, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback as we try our best to provide guests with a space in this difficult time for our country as a whole. We thank you for taking the time to let us know how we are doing and if there is anything specific you would like to address please come to the desk or give us a call. Thanks again.
Business response:
Robert, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Ok The bathroom door was broken, no water in the morning and when it finally did come out, it was all rusty.
Business response:
We appreciate your feedback and apologize that we did not meet your expectations. We will take your comments and hope to improve upon future stays for yourself and other guests. Again thank you for your business and your feedback.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 4.3 star rating with 925 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.