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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was horrible, my wife would not stay there. There were dogs on property and smelled like smoke everywhere. Front desk person was nice though.
Business response:
Dear Kristy, We appreciate you taking the time to share your perspective. While we regret that your stay did not fully meet your expectations, we value your feedback as it provides insight into how guests view their experiences. We aim to offer practical and comfortable accommodations for travelers in various situations, and your comments will be considered as part of that ongoing effort. We hope that if your travels bring you back to the area, you might give us another opportunity to provide a stay that better aligns with y... read more
The breakfast has a long ways to go. Oatmeal was old stuck to the package. Hot chocolate and coffee are only options. Need something cold as well!
The make worker was so rude. I called to get clean sheets and i was told i cant have any clean sheets bcs they are only given out during the day so he yelled at me hung up on me and cussed at me. Very rude person he should not be working here with that bad customer service. Ive never heard that someone cant get a clean set of sheets like what. The bed sheets were literally flipped inside out it was dirty and i just want a new sheet. His customer service skills sucks and very rude person!!!! How does one person that works the... read more
Horrible
Business response:
Dear Steven,We are sorry to hear that your experience did not meet your expectations. Guest satisfaction is our priority, and we would appreciate the opportunity to understand more about your concerns. If there is anything we can do to improve your experience in the future, please don’t hesitate to reach out. We hope to welcome you back for a better stay.Sincerely,Hotel Management
Never made reservation to check in so Cammy really rate. Staff won't answer phone number clearly online or phone number for expedia don't have right number for hotel.
Business response:
Dear Samantha,We sincerely apologize for the inconvenience you experienced with your reservation and communication challenges. We understand how frustrating this must have been and regret that you were unable to reach our team. Your feedback will be reviewed to ensure our contact information is accurate and easily accessible. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Traveling as a woman on my own, I didn’t feel comfortable as I pulled up to the hotel as many people were hanging out around the parking lot and staring at me. When I went to check in, I was told that I did not have a reservation at that hotel. I said that I did and showed the man at the front desk my hotels.com booking confirmation and he said he couldn’t use that information. I tried to find the reservation number for the hotel in an e-mail that hotels.com sent me but I didn’t have good service in the building and I asked ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort and confusion you faced during your stay. As a solo traveler, your safety and comfort should never have been in question, and we regret that this was not your experience. The miscommunication during check-in and the way your concerns were handled fall far below our expectations for guest service. We are reviewing this with our staff to ensure such issues are addressed promptly in the future. Your feedback about the state of the room ... read more
No extended stay amenities, no housekeeping even the lobby and hallways, dog fights in the hall. Comfy bed but should only warrant 1/2 price.
Business response:
Dear Jeff, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the lack of extended stay amenities, housekeeping, and disturbances in the hallways. We’re glad to hear you found the bed comfortable but regret that the overall experience did not meet your expectations. We’ll be addressing these concerns with our team to ensure improvements are made. Your input is valuable, and we hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
Dirty room upon arrival, and fhe staff was very rude amd unfriendly right from the start. Which caused problems through my stay and it made the experience almost uncomfortable in a sense
Business response:
Dear Amanda, Thank you for your feedback. We're truly sorry to hear that your stay was uncomfortable due to the cleanliness and the behavior of our staff. This is not the standard of service we aim to provide, and we will be addressing these concerns with our team immediately to ensure a better experience for all our guests. Your comfort is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.