Extended Stay America - Denver - Westminster

Andrea 

on Expedia

a year ago

Horrible staff! There was absolutely no professionalism or integrity. I booked and paid on Expedia but when I arrived the hotels computer was down. Even with my reservation, recipient and bank account withdrawal I was refused a room after waiting around over an hour. All the nearby hotels were booked and the front desk couldn’t even pretend to care that I was exhausted, with a child and have a morning flight. Sitting in my car in the middle of the night now, in a foreign city because after I questioned why she let a man get ... read more

Michael 

on Expedia

a year ago

Hotel clerk called police on my 11 year old son for climbing on rocks after confronting and berating him, would not issue refund to leave hotel. They don’t clean under the bed, old beer bottles, carpets dirty and disgusting, a/c barely functions so the room was hot, homeless people lingering outside. Staff very unprofessional. 

Jared 

on Expedia

a year ago

Can't check in after 1am. 

Josh 

on Expedia

a year ago

I was put in a room on the second floor. As soon as I exited the elevator I noticed the entire 2nd floor had an odor of grease & stale air from everyone cooking. When I opened the door to my room, it smelled like someone had just (within an hour) cooked themselves breakfast. As I looked around I noticed the bed was made very nicley with an envelope predominantly displayed asking for tips! Unfortunately the refrigerator had red sauce or something on it down the handle of the white door, a slight layer of grease everywhere, & ... read more

Stephanie 

on Expedia

a year ago

The general area of the hotel is suburban and nice. This motel and the one next door house people long term evidently. There is dog poop everywhere outside. Liquor bottles all over the grassy area. I had a moving truck and a guy in the parking lot warned me his pickup truck has been broken into several times. Makes sense with all the people I saw just “hanging out”. The man that checked me in was nice but when I returned my key within an hour and told him I didn’t feel like my truck was safe he did NOT seem surprised. Hmmm. ... read more

R 

on Expedia

a year ago

Accepted Reservation, Wouldn't Allow Check In I booked a room at 0030 to get a few hours sleep before driving home. I showed up a little after 0100. It took almost 20 minutes to get someone to let me in and then I was told that their computer system was doing it's nightly backup and they couldn't let me check in until 0700.