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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filfthy, sheets were unclean/ stained, there was dried spilled liquid on the floors, paint was chipped and the desk was scratched up. My son took pictures and we made a formal complaint. We have stayed at this hotel chain before but never had any issues prior to this experience.
Business response:
Dear Rebecca, Thank you for your feedback. We sincerely apologize for the cleanliness issues and maintenance concerns you encountered in your room. This is not the standard we aim to provide, and we are deeply sorry for any discomfort caused. Your formal complaint and the photos will be reviewed as we address these issues with our housekeeping and maintenance teams. We appreciate your previous loyalty and regret that this experience did not reflect our usual standards. We hope to improve and better serve you in the future. S... read more
The bed was the worst mattress I've ever had the displeasure of having to subject my back to. Everything else was good if you like dogs. Not a place for the doggo unfriendly.
Business response:
Dear Matthew, Thank you for your feedback. We're sorry to hear about your discomfort with the mattress and appreciate you bringing this to our attention. We’re committed to ensuring our guests have a pleasant stay, and we will review the mattress condition to address this issue. Your comments are valuable in helping us improve, and we hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
There is a secret exit door on the opposite side of the elevator that lets people exit to the "maintenance room" that is right behind it. They'll take your wife, daughter, or girlfriend to the other side of the rainbow, have her there for days then return her to the same place they took her from and only minutes have gone by. Unless you want your females turned out and sent back to you broke stay away
Business response:
Dear David, Thank you for your feedback. We take all safety and security concerns very seriously. We want to assure you that our property is equipped with safety measures and procedures to protect all our guests. We are committed to ensuring a secure environment and will review your comments thoroughly to address any potential issues. Your safety and comfort are our top priorities. We look forward to welcoming you back for a much-improved stay.Sincerely,Hotel Management
I travel nearly every week for work. This is the lowest ranking hotels I’ve stayed in. It’s dirty. It stinks. I won’t be staying there again.
Business response:
Dear Scott, Thank you for your feedback. We apologize for not meeting your expectations during your recent stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short on this occasion. We are taking your comments seriously and addressing them with our housekeeping team to ensure our standards are consistently upheld. We understand your decision and hope for an opportunity to regain your trust in the future.Sincerely,Hotel Management
Won’t go back Front desk guy was not friendly kept his head down , and I asked a simple question that he either didn’t want to answer or knew he couldn’t provide me the proper answer My room had a door handle sized hole in the wall near bathroom and kitchen area Room smelled like smoke ! Hallway on our floor smelled like fish fry ! And room had no either plastic or any cups of any kind
Business response:
Dear Jesus, Thank you for sharing your experience. We sincerely apologize for the inconveniences you encountered during your stay. We strive to provide exceptional service and a pleasant environment for all our guests, and we regret that we fell short in meeting your expectations. Your feedback is valuable to us, and we will address these issues promptly to ensure they do not recur. Please consider giving us another opportunity to provide you with the quality stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.