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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Accepted Reservation, Wouldn't Allow Check In I booked a room at 0030 to get a few hours sleep before driving home. I showed up a little after 0100. It took almost 20 minutes to get someone to let me in and then I was told that their computer system was doing it's nightly backup and they couldn't let me check in until 0700.
Business response:
Dear R, Thank you for your feedback. We apologize for the inconvenience you experienced during your recent stay. We understand the frustration of not being able to check in promptly, especially when needing rest before a drive. Our team is reviewing our procedures to prevent such occurrences in the future. Your comments regarding the delay and system backup are being taken seriously, and we are working to improve our check-in process. We appreciate your understanding and hope to have the opportunity to provide you with a bet... read more
I didn't like the property at all. This is the kind of place that comps people for review. This property is nothing like the pictures. At the main entrance and parking lot people are just hanging out smoking weed and cigarettes. There were cigarettes buds all over the ground. The place smells horrible inside. The signature pad hasn't been cleaned in awhile. I could feel the crud as I signed with my finger. The elevator was filthy. I got to my room and it was disgusting. The floors, tub, sink, table and chair were all dirty. ... read more
Business response:
Dear Daneen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Pet Hotel - People Stay Free We arrived and clerk couldn't find our reservations. Two people in front of us had trouble checking in as well. I contacted Hotels.com, they phoned front desk, clerk didn't answer. I kept Hotels.com on the phone & got back in line. Finally resolved issue. Room had bad smoke odor. Because of bad weather we stayed there, but slept with the window open. Earlier I went to front desk to request coffee pot (out of) dishes & silverware. Only received 2 coffee mugs & 2 spoons. Clerk looked at spoons & st... read more
Business response:
Dear Sylvia, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasi... read more
Front desk was rude, Room was so dirty. Had to purchase a air mattress because we were afraid to sleep on the disgusting bed, There was old food behind the chair. Old food under the air conditioning unit. Bathtub was dirty and the entire hotel smelt like steel cigarette and piss.
Business response:
Dear Lalena, We sincerely apologize for the unacceptable experience you encountered during your stay. Our priority is providing a clean and welcoming environment, and we regret falling short of your expectations. Your feedback is concerning, and we assure you that we take it seriously. We will address these issues with our team to ensure improvements are made. Please know that we are committed to providing excellent service, and we hope you will consider giving us another chance to provide you with a better experience in the... read more
Check in was horrible! Took guy at front desk forever to check in I prebooked online. Then no tv or on and off service all wkend. Comforter was stained. Loud and noisy all wkend. Hall smelled of marajuana…homeless people hanging around outside window and someone or several people living in camper parked outside in and out of that all wkend. Nosey people hanging around by door listening and ease dropping by my door. Cops driving through parking lot. If I knew this place was a target for bad people? Or drugs? Idk… would not ha... read more
Business response:
Dear Tanya, Thank you for sharing your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us another chance to... read more
Lo peor me trataron muy mal de hecho dormí en la calle por qué mi último dinero lo invertí pagando 2 noches aki y al final no me dieron mi cuarto y todavía no tengo respuesta de mi reembolso
Business response:
Dear Genet, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.