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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible staff! There was absolutely no professionalism or integrity. I booked and paid on Expedia but when I arrived the hotels computer was down. Even with my reservation, recipient and bank account withdrawal I was refused a room after waiting around over an hour. All the nearby hotels were booked and the front desk couldn’t even pretend to care that I was exhausted, with a child and have a morning flight. Sitting in my car in the middle of the night now, in a foreign city because after I questioned why she let a man get ... read more
Business response:
Dear Andrea, Thank you for your feedback. We sincerely apologize for the unacceptable service you experienced and the inconvenience it caused. This situation is not reflective of our standards, and we are addressing it with our team immediately. Your experience is important to us, and we regret any distress caused. We hope you’ll consider giving us another chance in the future to provide the professional and courteous service you deserve.Sincerely,Hotel Management
Hotel clerk called police on my 11 year old son for climbing on rocks after confronting and berating him, would not issue refund to leave hotel. They don’t clean under the bed, old beer bottles, carpets dirty and disgusting, a/c barely functions so the room was hot, homeless people lingering outside. Staff very unprofessional.
Business response:
Dear Michael, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We ar... read more
Can't check in after 1am.
Business response:
Dear Jared, We apologize for the inconvenience you experienced with our check-in policy. We understand how frustrating it can be to arrive late and not be able to check-in. We are reviewing our procedures to better accommodate late arrivals in the future. We hope to have the opportunity to serve you again under more favorable circumstances.Sincerely, Hotel Management
I was put in a room on the second floor. As soon as I exited the elevator I noticed the entire 2nd floor had an odor of grease & stale air from everyone cooking. When I opened the door to my room, it smelled like someone had just (within an hour) cooked themselves breakfast. As I looked around I noticed the bed was made very nicley with an envelope predominantly displayed asking for tips! Unfortunately the refrigerator had red sauce or something on it down the handle of the white door, a slight layer of grease everywhere, & ... read more
Business response:
Dear Josh, Thank you for sharing your experience with us. We apologize for the cleanliness and odor issues you encountered during your stay. This does not meet our standards of service. We are addressing these concerns with our housekeeping team to ensure improvements are made. Your feedback is valuable, and we appreciate your patience. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
The general area of the hotel is suburban and nice. This motel and the one next door house people long term evidently. There is dog poop everywhere outside. Liquor bottles all over the grassy area. I had a moving truck and a guy in the parking lot warned me his pickup truck has been broken into several times. Makes sense with all the people I saw just “hanging out”. The man that checked me in was nice but when I returned my key within an hour and told him I didn’t feel like my truck was safe he did NOT seem surprised. Hmmm. ... read more
Business response:
Dear Stephanie, Thank you for your feedback. We deeply regret the negative experience you had at our hotel. Your concerns about safety and cleanliness are taken very seriously, and we are addressing these issues immediately. We apologize for any discomfort and inconvenience you encountered. Your feedback is vital in helping us improve, and we hope you'll consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.