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Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
3940 114th St., Urbandale, IA, 50322, United States
Get directionsWeekday | Schedule | Status |
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Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Noise outside room was horrible made it hard to sleep breakfast was a joke
Business response:
Linda, thank you for taking the time to post a review. We are sorry you were unhappy with our grab-and-go breakfast offerings and for the noise issue you experienced. We wish we would have known about the noise issue as we would had done our best to ensure you are comfortable. Also, your concern has been shared with brand leaders to determine new breakfast choices. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Business response:
Eric, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Rhonda, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Beds were very hard! Very dusty in the lamp shades. It was ok for 1 night but Im glad I wasnt there any longer!
Business response:
Thanks for being our guest and sharing your review. We are sorry you couldn’t experience a good night’s sleep and the cleanliness issue you experienced here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
It took 5 minutes before something be appeared at the fron desk. She was alone and was concerned that although I had made a reservation, there were no rooms available. She made a phone call and resolved the issue. In my room, the bed had been made, but done poorly. Had my wife been with me, I wouldn’t have stayed.
Business response:
Thank you for your review. We are sorry for the issue you had at the time of check-in and with your room. We have shared your feedback with the team and will use as a training tool to improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Megan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.