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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Rhonda, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Beds were very hard! Very dusty in the lamp shades. It was ok for 1 night but Im glad I wasnt there any longer!
Business response:
Thanks for being our guest and sharing your review. We are sorry you couldn’t experience a good night’s sleep and the cleanliness issue you experienced here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
It took 5 minutes before something be appeared at the fron desk. She was alone and was concerned that although I had made a reservation, there were no rooms available. She made a phone call and resolved the issue. In my room, the bed had been made, but done poorly. Had my wife been with me, I wouldn’t have stayed.
Business response:
Thank you for your review. We are sorry for the issue you had at the time of check-in and with your room. We have shared your feedback with the team and will use as a training tool to improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Megan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Robert, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
The room was decent and comfortable. Nothing fancy. We only stayed for one night. For an extended stay, the full kitchen would be a great feature.
Business response:
Rodney, thanks for choosing us. It feels good to know you liked having a fully-equipped kitchen in your room and that you had a relaxing stay with us. Thank you for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management
Great hotel!
Business response:
David, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room smelled like stale cigarettes. The bed smelled awful and had black curly hair on it. Completely disgusted and dissatisfied. Won’t be staying with this company again.
Business response:
Jaime, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.