Extended Stay America - Des Moines - Urbandale

Business response:

Thank you for sharing your review online. Although you had an overall comfortable stay, we are sorry for the rude behavior of our staff members. Your feedback is noted, and we will use it to deliver top-notch service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are glad to know your stay with us was comfortable and that our location was convenient for your needs. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

April, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. We apologize for the cleanliness issue and are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your feedback is shared with our housekeeping team to be more diligent going ahead. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Brenda, thank you for choosing Extended Stay America. We are glad to know you loved our well-maintained room and that you found us to be a great value. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Robert, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our accommodations, we are sorry for the issues you experienced and regret the inconvenience it caused. Your concerns will be discussed with our maintenance team to be more diligent with their work so that our future guests never experience the similar problem. Thanks again, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management