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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel!
Business response:
David, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room smelled like stale cigarettes. The bed smelled awful and had black curly hair on it. Completely disgusted and dissatisfied. Won’t be staying with this company again.
Business response:
Jaime, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
There was small smell in the room maybe left over cleaning
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased to know you had a pleasant time with us. We appreciate your feedback and have shared it with the housekeeping team. Thanks again, and we look forward to seeing you back soon. Sincerely, Hotel Management
Not Impressed We came for a week at Junior Olympics. The staff was amazing and by far the best part of our stay. The rooms are run down and have a dirty appearance even after WE cleaned it. There was always a stale musty smell. There was garbage stacked outside the door and after 2 days I had to ask to have it removed. The door deadbolt did not lock. You can not read the knobs on the stove. The location is near nothing so we had to drive everywhere for everything. It was an OK place to sleep but I would not stay there again.... read more
Business response:
Thank you for reviewing your stay with us. We are happy to know you liked our attentive associates, but we are sorry for your disappointment with your accommodations. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you again soon. Sincerely, Hotel Management
Trip to DSM Staff was great and very accommodating. Hotel is clean and quiet. Will stay there again
Business response:
Renee, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Alrighty stay.. staff was a bit rude. No front desk help until 7am which I find strange
Business response:
Thank you for sharing your review online. Although you had an overall comfortable stay, we are sorry for the rude behavior of our staff members. Your feedback is noted, and we will use it to deliver top-notch service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Simple and Nice The place was nice for the price. Quiet and clean. Bed was comfy. TV was big.
Business response:
Thanks for choosing Extended Stay America for your stay. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.