Extended Stay America - Des Moines - Urbandale

Wanda 

on Expedia

6 years ago

clean room but dirty toilet Checked in late after a wedding and dance. They put us in a queen when we reserved a king. Finally got our King after being told the hotel was booked up. The room was cleaned however it was pretty evident since the room had been cleaned that a male used the toilet as the seat was up and there was dribble on the rim. At this point, we were exhausted and I knew they were totally booked so I used a washcloth to clean the mess. I reported it to the front desk and they apologized. No free bkfst as stat... read more

Anonymous 

on Expedia

6 years ago

Our room had a bad musty smell to it and the sheets didn’t feel very clean. 

Anonymous 

on Expedia

6 years ago

We enjoyed the room with a full kitchen. Nice size bath tub. 

Anonymous 

on Expedia

6 years ago

I checked in later in the evening and learned that my room had been released. The on duty manager who was very friendly was apologetic and found another room in the facility as an accommodation. This property is an older facility that is need of updates. Also because it is an extended stay property, there appeared to be many long term residents. A car was on blocks in the rear. Interior colors are dark and hallways and carpets need to be cleaned/replaced. This was not like other Holiday Inn properties that I've visited. 

Anonymous 

on Expedia

6 years ago

It was clean and well taken care of. The room was very nice and I would go back again if I needed to. 

GMurphy 

on Expedia

6 years ago

Noisy and smelled cigarettes. Ok for one night. I was in town for business and really needed some rest. 

Anonymous 

on Expedia

6 years ago

I thought that the hotel was good for the price. I would stay there again 

Anonymous 

on Expedia

6 years ago

Very accommodating to my ever changing plans. Thank You Extended Stay.