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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled smoky and no maid service Room was designated as non-smoking, but still smelld of it. We were there for 3 nights, and did not have anyone come to clean the room cleaned once.
Business response:
Thank you for sharing your candid review and letting us know your overall experience was a pleasant one. With that said, I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this service to you upon request at a minimal fee. We hope to have the opportunity to make your next stay perfect in... read more
Proximity to JD is a plus. Otherwise unimpressive. Dated and worn but does the job. Wasn't exactly priced economically for its condition though. I needed something close to a meeting right next door so that was a win. We had two pretty big mechanical issues with our room. One, the bathroom vent fan sounded ridiculously loud & was tied to the light so you had to run it. Two, the AC unit leaked out quite a bit of water whenever it wasn't running. And when it did, you could hear water dripping inside the unit. Another inconveni... read more
Business response:
Brenda, thank you for being our guest. We are happy to know our location was convenient for your needs and that you loved the kitchenette in your room. However, we’re sorry for the inconvenience here. Your feedback is appreciated as it will help us improve our performance moving forward. We hope the positive aspects of your visit will encourage you to return to our hotel. Sincerely, General Manager
We had to call the front desk several times when we arrived because we didn't have pillow cases, dish ware, coffee maker. They quickly responded to our requests except the coffee maker. We were surprised there was not a coffee maker in the room. The front desk said they were all in use & would have one to us the next day. We stayed three nites and never got a coffee maker.
Business response:
Thank you for taking the time to share your feedback. Although you liked our front desk associates, please accept my apology for not meeting your expectations and for the inconvenience you had. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Business response:
Paula, we can’t thank you enough for the perfect rating of Extended Stay America - Des Moines - Urbandale. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, General Manager
Better than expected. There was a booking mistake and we were ultimately given the better room
Business response:
John, thank you for sharing your kind review of Extended Stay America - Des Moines - Urbandale. We are happy you enjoyed your stay and were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Weekend stay It was close to where we needed but I was disappointed with the room. There were 3 blood stains on the carpet that were kinda gross so we covered them with a towel. The vinyl floor when you enter and in bathroom made that sticky noise. Usually it is too much cleaner in floor cleaning water but it drove us crazy.......so my husband got down with a wet cloth and washed the floor again. Still made that noise!!!!! I would not stay here again.
Business response:
Thank you for choosing us for your weekend stay. Although you liked our front desk associate, we sincerely apologize for the cleanliness issues you encountered in your room. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We regret the inconvenience caused to you and your husband and hope you will give us another chance to provide you both with a much better experience. Sincerely, General Manager
가성비 좋음 근처에 마트도 있고 괸찮습니다.
Business response:
Mijung, thank you for staying at Extended Stay America - Des Moines - Urbandale. We are delighted to read you had a great visit and that you liked our location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Mark, thank you for being our guest. It was a pleasure hosting you at Extended Stay America - Des Moines - Urbandale. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, General Manager
Good deal. Convenient location from the highway. Good room for the money.
Business response:
David, it was a pleasure to have you as our guest at Extended Stay America - Des Moines – Urbandale. We are delighted to read you found us to be a good value and that our location was perfect for your needs. Thanks for including us in your travel plans. We can’t wait to welcome you back. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.