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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to my work Clean room and settings around, friendly staff, close to work, easy access to highway, quiet surroundings for sleep, budget price for the value.
Business response:
Jen, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Dave, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Nice, clean, comfortable room except.... Only complaint I had was no blow dryer in the room, otherwise it was a great one to stay and we would stay there again!
Business response:
Cheri, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. We would inform you that hair dryers are available upon request at the front desk and always complimentary. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Will stay again It was a good stay, the room was clean, well appointed, comfortable, and quiet. The night desk clerk was excellent, I'm sorry I don't remember her name; she was very customer service oriented. No issues..
Business response:
Brenda, thank you for your nice feedback about Extended Stay America. We are glad to know you were comfortable in your well-appointed room and that the attentive service provided by our staff added to your joy. Your compliments will be shared with the associate mentioned in your review for a job well done. We look forward to your next visit whenever you are back in this area. Sincerely, General Manager
It was dirty the beds moved all over the place. It was not quite the radio we had was all staticky and then we asked for a new one that one was even worse you could not turn the music down with out turning it off and it had just come in brand new. Not much for a breakfast at all. Muffins and granola bars come on.
Business response:
We appreciate you staying with us. We are pleased you had an overall nice stay. However, we are sorry our service and facilities were not to your expectations. Your feedback is important to us as it will help us to improve in the future. I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Smelled smoky and no maid service Room was designated as non-smoking, but still smelld of it. We were there for 3 nights, and did not have anyone come to clean the room cleaned once.
Business response:
Thank you for sharing your candid review and letting us know your overall experience was a pleasant one. With that said, I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this service to you upon request at a minimal fee. We hope to have the opportunity to make your next stay perfect in... read more
Proximity to JD is a plus. Otherwise unimpressive. Dated and worn but does the job. Wasn't exactly priced economically for its condition though. I needed something close to a meeting right next door so that was a win. We had two pretty big mechanical issues with our room. One, the bathroom vent fan sounded ridiculously loud & was tied to the light so you had to run it. Two, the AC unit leaked out quite a bit of water whenever it wasn't running. And when it did, you could hear water dripping inside the unit. Another inconveni... read more
Business response:
Brenda, thank you for being our guest. We are happy to know our location was convenient for your needs and that you loved the kitchenette in your room. However, we’re sorry for the inconvenience here. Your feedback is appreciated as it will help us improve our performance moving forward. We hope the positive aspects of your visit will encourage you to return to our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.