Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are pleased to read you were overall satisfied with your stay, but we are sorry for the issue you encountered with the air conditioning unit. We will make sure the HVAC problem in the room you occupied has been corrected by our engineering staff. Also, we have shared your feedback with our housekeeping team to make sure we are more diligent in our efforts. It was good to have you here, and we hope you will give us another chance to provide you with a much... read more

Business response:

Agata, our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Keith, thank you for being our guest at Extended Stay America. We are pleased you liked some of the aspects of our hotel. However, I am sorry for not living up to your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. Although we are happy you enjoyed your overall stay, we truly appreciate your concerns and have taken a note of it. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thanks for being our guest at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall.We are delighted to read you liked your well-appointed room and found us to be a good value. Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. We hope you will give us another opportunity to provide a better experience on your next stay. Sin... read more

Business response:

Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, and your recognition of our efforts goes a long way in motivating us to do even better. Thanks for your business, and we look forward to your next visit at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. Sincerely, General Manager 

Business response:

Thanks so much for recommending Extended Stay America - Detroit - Ann Arbor - Briarwood Mall to fellow reviewers online. We are happy you were comfortable here and appreciate you sharing your satisfaction with our pricing, location and services. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Jeff, we are delighted you chose to stay at Extended Stay America - Ann Arbor - Briarwood Mall. It's great to know you had a wonderful time with us and that found you found us to be a good value. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager 

Business response:

Our thanks for reviewing your stay at Extended Stay America Detroit - Ann Arbor. Although your overall stay was pleasant one, we are sorry for the inconvenience you experienced in your room. We have shared your concern with the engineering team to solve the issue immediately. We appreciate your feedback and look forward to your next visit. Sincerely, General Manager