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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, quiet, surrounded by grass and trees. Staff had on file my room preference. Very attentive to this single lady.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our courteous service and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Extended stay america Front desk service was great, room was decent. The bed was like sleeping on the floor and the ac was not cold. Don’t be fooled by their “free breakfast “ claim - it is only coffee, tea packets and individually wrapped granola bars. It was fairly inexpensive so I guess - in the long run, you get what you pay for.
Business response:
Amanda, thank you for staying at Extended Stay America. We are glad to know you loved the service provided by our front desk associate and had a nice stay here. We wish we would have known about the inconvenience you had in your room as we would have done our best to ensure you were comfortable. Also, your concerns with regards to the grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new future offerings.... read more
Business response:
Marie, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Inaccurate Breakfast Listing This hotel was listed as having a continental breakfast. However, they only had granola bars and packets of oatmeal on a table across from the front desk. There was no fruit, no muffins or pastries, and no juice. This was disappointing as I would've chosen a different hotel that served breakfast had I known.
Business response:
Amanda, thank you for your review. However, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope the rest of your stay was a pleasant one and that you will choose us again on your next visit to our area. Sincerely, Hotel Management
Is ok Centric, near and convenience restaurants and places arounds. Breakfast was little desapointment specialy on sunday. It was ok in general since is just for a quick place to sleep.
Business response:
Angie, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
I stayed, I slept, I left. Bathroom fan turns on with light and was entirely too loud. WiFi did not work properly and had to get technical assistance. Tub accommodations not present for those with physical challenges even in a regular tub.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Date night and a show Tiny “lobby” so you would expect someone to greet you or just be at the desk to make up for it. We stoukd in front of the counter waiting for someone to check us in, we yelled out to anyone that could hear us and they responded “be there in a minute!”. The person who checked us in was not friendly and said very few words. My wife and I laughed as we see the sign that says “please rate us all 10’s for your experience”. The room was fine and we used it only for one night to see a concert. I would not exte... read more
Business response:
Thank you for choosing us for your overnight stay. Although you liked your comfortable room, we are sorry for the poor service you experienced from our front desk team. We value your feedback and are working with our team to make sure we are more consistent in our service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Absolutely lovely staff, great location (apart from the noise from the interstate), the kitchenette was fantastic! The smoke alarm wasn’t positioned right above the stove like it is in many hotels so the stove could actually be used for cooking! 10/10
Business response:
Thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you again soon! Sincerely, Hotel Management
Business response:
Hevert, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 896 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.