This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had trouble with our reservation. Apparently it’s an issue if you arrive late at night. Place is in need of cleaning and needs an overall remodel.
Business response:
Thank you for reviewing your stay. We are sorry for the reservation issues you had and for your disappointment with our facilities. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Quiet hotel near mall and freeways A fine place to stay with easy access to I-94. Across from Briarwood Mall
Business response:
Patrick, thank you for staying at Extended Stay America. We are delighted you liked our convenient location and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Clean, quiet, surrounded by grass and trees. Staff had on file my room preference. Very attentive to this single lady.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our courteous service and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Extended stay america Front desk service was great, room was decent. The bed was like sleeping on the floor and the ac was not cold. Don’t be fooled by their “free breakfast “ claim - it is only coffee, tea packets and individually wrapped granola bars. It was fairly inexpensive so I guess - in the long run, you get what you pay for.
Business response:
Amanda, thank you for staying at Extended Stay America. We are glad to know you loved the service provided by our front desk associate and had a nice stay here. We wish we would have known about the inconvenience you had in your room as we would have done our best to ensure you were comfortable. Also, your concerns with regards to the grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new future offerings.... read more
Business response:
Marie, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Inaccurate Breakfast Listing This hotel was listed as having a continental breakfast. However, they only had granola bars and packets of oatmeal on a table across from the front desk. There was no fruit, no muffins or pastries, and no juice. This was disappointing as I would've chosen a different hotel that served breakfast had I known.
Business response:
Amanda, thank you for your review. However, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope the rest of your stay was a pleasant one and that you will choose us again on your next visit to our area. Sincerely, Hotel Management
Is ok Centric, near and convenience restaurants and places arounds. Breakfast was little desapointment specialy on sunday. It was ok in general since is just for a quick place to sleep.
Business response:
Angie, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
I stayed, I slept, I left. Bathroom fan turns on with light and was entirely too loud. WiFi did not work properly and had to get technical assistance. Tub accommodations not present for those with physical challenges even in a regular tub.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 855 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.