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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Freddie, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Steven, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Okay for what it was. Not very Clean. Should try cleaning the shower. HVAC did not work well. Never could cool the room off and fan controls did not work.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are pleased to read you were overall satisfied with your stay, but we are sorry for the issue you encountered with the air conditioning unit. We will make sure the HVAC problem in the room you occupied has been corrected by our engineering staff. Also, we have shared your feedback with our housekeeping team to make sure we are more diligent in our efforts. It was good to have you here, and we hope you will give us another chance to provide you with a much... read more
Business response:
Agata, our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, Hotel Management
UM FB weekend Young lady who checked me IN was barely awake even though it was only 9pm, not very helpful, nor friendly. Shelby -- the desk person on my 2nd night -- very much the opposite. Friendly, actually smiled, explained things, suggested things. Room was OK -- could use an update. Although it has a kitchenette -- no plates, cups, glasses, etc provided in any of the cupboards -- ALL Residence Inns provide such. WHAT grab & go breakfast?? Didn't see any either morning. For my limited stay of only 2 nights -- was OK. If ... read more
Business response:
Keith, thank you for being our guest at Extended Stay America. We are pleased you liked some of the aspects of our hotel. However, I am sorry for not living up to your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Rooms and facilities were not well maintained
Business response:
Thank you for choosing to stay at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. Although we are happy you enjoyed your overall stay, we truly appreciate your concerns and have taken a note of it. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Sincerely, General Manager
Has most basics, good value Bed comfortable, room was quiet despite backing on a busy interstate highway. Coffee in lobby each morning, fridge in room, but no maid service .
Business response:
Thanks for being our guest at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall.We are delighted to read you liked your well-appointed room and found us to be a good value. Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. We hope you will give us another opportunity to provide a better experience on your next stay. Sin... read more
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, and your recognition of our efforts goes a long way in motivating us to do even better. Thanks for your business, and we look forward to your next visit at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 855 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.