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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Travelers input Place was updated. Room was a bit dirty. Under the toilet seat was still stained with urine. Bed was really uncomfortable, but I'm really particular about beds. Staff was awesome. Area was amazing.
Business response:
James, thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Decent hotel at a decent price but hard beds. My only real complaint was the bed; it was one of the hardest beds I have ever slept on. The amminities are dated; TV was probably at leat five years old, no wall thermostat, no excercise equipment. The coffee was good quality, but no breakfast is provided. It would have been worth $10 a night more to stay somewhere more up to date and comfortable.
Business response:
Glendon, thank you for your review. Although you were pleased with our reasonable value, we are sorry we missed meeting some of your expectations while you were here. Appropriate teams have been addressed about your concerns so that corrective steps can be taken. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
OK place to stay for a while. The room was OK. The mattress was hard. The TV only had 27 channels and 5 of them were sports channels. The staff was friendly. The kitchen stuff didn't have any knives for chopping or cutting food for preparation, cooking spoons or any of that sort of stuff, and they only gave you one small packet of dish soap.
Business response:
Heidi, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. That being said, we are sorry for not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice hotel. No problems We found the room to be spacious and comfortable. Short stay, no complaints at all. Didn't make breakfast...too busy sleeping well.
Business response:
Cedric, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that you liked the spaciousness of your well-appointed room. Thank you for being our guest, and we look forward to hosting you on a future date. Sincerely, Hotel Management
Business response:
Scott, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Decent hotel Good location, decent hotel. Nothing great about it, but nothing wrong either. Good for a night.
Business response:
Thank you for taking the time to post your review. We are happy to know you were pleased with our location and had an overall comfortable stay. We hope you will choose us again so we can create an even better impression. Sincerely, Hotel Management
Room and service fine; very loud and disruptive Everything about the hotel was fine with one exception. Loud music, banging doors, screaming etc. took place on my floor and, from what I could tell, the floor above. Told front desk, noise coninued until 4-5 am.
Business response:
Ronald, thank you for staying at Extended Stay America. Although you had an overall pleasant time with us, we are sorry for the noise issues you had while here. We hope this did not overshadow your otherwise positive visit and that you will consider us again in the future. Sincerely, Hotel Management
It was beautiful love everything about it
Business response:
Jacqueline, thank you for writing a review of your stay at Extended Stay America. We appreciate your comments about how much you enjoyed your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Birthday trip with Friends The entry door doesn't work so you would have to call after hours to come open door. Overall staff was nice and made sure I had everything I needed.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 895 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.