Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Shaun, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Karen, thank you for the glowing review of Extended Stay America. We’re glad to know our location was convenient for you and that you loved your well-equipped room. On behalf of everyone here, we invite you to stay with us again the next time you visit Ann Arbor. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you were disappointed with your in-room amenities. Please know to ensure the cleanliness of kitchenware and other in-room amenities they are kept at the front desk, and our team gladly delivers these items to you upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that we were able to meet your expectations at an affordable price. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for you were not explained our kitchenware policy upon arrival and regret the inconvenience it caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will visit us again so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the reservation issues you had and for your disappointment with our facilities. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Patrick, thank you for staying at Extended Stay America. We are delighted you liked our convenient location and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management