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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Extended Stay America Hotel Detroit - Ann Arbor - Briarwood Mall is located at 1501 Briarwood Cir, Ann Arbor, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Date night and a show Tiny “lobby” so you would expect someone to greet you or just be at the desk to make up for it. We stoukd in front of the counter waiting for someone to check us in, we yelled out to anyone that could hear us and they responded “be there in a minute!”. The person who checked us in was not friendly and said very few words. My wife and I laughed as we see the sign that says “please rate us all 10’s for your experience”. The room was fine and we used it only for one night to see a concert. I would not exte... read more
Business response:
Thank you for choosing us for your overnight stay. Although you liked your comfortable room, we are sorry for the poor service you experienced from our front desk team. We value your feedback and are working with our team to make sure we are more consistent in our service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Absolutely lovely staff, great location (apart from the noise from the interstate), the kitchenette was fantastic! The smoke alarm wasn’t positioned right above the stove like it is in many hotels so the stove could actually be used for cooking! 10/10
Business response:
Thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you again soon! Sincerely, Hotel Management
Business response:
Hevert, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Travelers input Place was updated. Room was a bit dirty. Under the toilet seat was still stained with urine. Bed was really uncomfortable, but I'm really particular about beds. Staff was awesome. Area was amazing.
Business response:
James, thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Decent hotel at a decent price but hard beds. My only real complaint was the bed; it was one of the hardest beds I have ever slept on. The amminities are dated; TV was probably at leat five years old, no wall thermostat, no excercise equipment. The coffee was good quality, but no breakfast is provided. It would have been worth $10 a night more to stay somewhere more up to date and comfortable.
Business response:
Glendon, thank you for your review. Although you were pleased with our reasonable value, we are sorry we missed meeting some of your expectations while you were here. Appropriate teams have been addressed about your concerns so that corrective steps can be taken. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
OK place to stay for a while. The room was OK. The mattress was hard. The TV only had 27 channels and 5 of them were sports channels. The staff was friendly. The kitchen stuff didn't have any knives for chopping or cutting food for preparation, cooking spoons or any of that sort of stuff, and they only gave you one small packet of dish soap.
Business response:
Heidi, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. That being said, we are sorry for not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice hotel. No problems We found the room to be spacious and comfortable. Short stay, no complaints at all. Didn't make breakfast...too busy sleeping well.
Business response:
Cedric, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that you liked the spaciousness of your well-appointed room. Thank you for being our guest, and we look forward to hosting you on a future date. Sincerely, Hotel Management
Business response:
Scott, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Decent hotel Good location, decent hotel. Nothing great about it, but nothing wrong either. Good for a night.
Business response:
Thank you for taking the time to post your review. We are happy to know you were pleased with our location and had an overall comfortable stay. We hope you will choose us again so we can create an even better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 4.2 star rating with 855 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.