Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

Dear Julie, Thank you for your feedback. We appreciate you taking the time to share your experience. We are glad to hear your stay was satisfactory, but we always strive for excellence. If there is anything specific you would like to see improved, please feel free to share. We hope to welcome you back for an even better experience in the future!Sincerely,Hotel Management 

Business response:

Dear Christopher, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us again the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Rose, Thank you for your feedback. We’re glad to hear that you found the room very clean, as we prioritize cleanliness in all our accommodations. While our hotel may be older, we strive to maintain a comfortable and welcoming environment for our guests. Your comments are appreciated, and we’re always looking for ways to improve our facilities. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management