Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Business response:

Dear Guest, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Sincerely,Hotel Management 

Business response:

Dear Patricia, Thank you for your feedback. We apologize for the inconvenience caused by the overflowing trash cans and limited breakfast options. We are addressing these issues promptly to ensure a better experience for all our guests. Your comments help us improve, and we hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Na, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay, and it's heartening to read that you found our staff friendly and accommodating. We take pride in providing excellent services and exceeding guest's expectations, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management