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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were tiny bugs in my room. I got bitten here and there. I think the hotel is not to be blamed since it has clean bedsheet. The bugs should have came with the pets from previous clients. I got my rest of days refunded. Really need to check those pets before letting them move in.
Business response:
Dear Huihong, Thank you for sharing your feedback. We're sorry to hear about the inconvenience you experienced with bugs in your room. While we strive to maintain a clean and comfortable environment, we appreciate your understanding that such issues can occasionally arise. Your concerns about pet-related matters are noted, and we will review our procedures to ensure a better experience for future guests. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing exce... read more
Nice hotel, nice surrounding area. Elevator was out of order but we were on first floor so didn't affect us. Breakfast consisted of coffee, packaged muffins and nutri grain bars. Quick and handy though. Good restaurants in the area.
Ann arbor No elevator!. Fan inbathroom so loud. It couldn’t be left on while I showered. Trash piled up in all the hallways.
Business response:
Dear Cheryl, Thank you for sharing your feedback. We apologize for the inconvenience caused by the lack of an elevator, the loud bathroom fan, and the trash in the hallways. We are addressing these issues to enhance the comfort and cleanliness of our facility. Your input is valuable, and we are committed to making improvements based on your experience. We appreciate your comments and hope to provide a more satisfactory stay in the future. Sincerely,Hotel Management
Very nice place! And staff
Business response:
Dear Warren, Thank you for your positive feedback! We’re delighted to hear that you enjoyed your stay and found our staff to be attentive. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We appreciate you taking the time to share your experience and look forward to welcoming you back to Extended Stay America for another pleasant visit. Sincerely,Hotel Management
Great for weekend getaway bed was bit hard but other than that no complaints.
Standard fare. A bit worn in places but clean enough. Nice bed. Bad breakfast but intended for longer stays where you do your own cooking.
Business response:
Dear Jim, Thank you for your feedback. We’re glad to hear that you found the bed comfortable and the room clean. We appreciate your comments about the wear and tear, and we will review these areas for potential updates. Our breakfast is designed to be a simple option for guests on shorter stays, with longer stays having access to in-room cooking facilities. We value your input and hope to provide a more enhanced experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.