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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst check in experience ever Late check-in was absolutely awful. We missed regular check in by about 5 minutes so followed the instructions for after hours check ins by dialing zero. It rang for about 10 minutes with no answer so I called the hotel’s actual number and got connected to “Mike” who said I needed to call the number on the phone to talk to guest services, who would then call him to come down. After explaining several times that I DID call the posted number and it rang for 10 minutes without an answer and explai... read more
Terrible experience. Dont accept room #103. It smells like sewage.
Business response:
Dear Katherine, Thank you for sharing your experience. We are truly sorry to hear about the unpleasant odor you encountered and understand how disappointing that must have been. While occasional maintenance issues can arise, we sincerely regret the discomfort they caused during your stay. Please know that your feedback is being taken seriously, and we will look into this matter to prevent similar situations. We appreciate your comments and hope you’ll consider returning for a much-improved visit. Sincerely, Hotel Management
Our stay at this locatiom
Business response:
Dear Katherine, We are sorry to hear that your experience did not meet expectations. While your review was brief, we understand that a low rating indicates disappointment, and we sincerely apologize for any inconvenience you may have encountered during your stay. We are committed to improving our services and addressing guest concerns to ensure a more comfortable and welcoming environment. Your feedback, even if limited, is valuable and helps guide our efforts to serve all guests better. We hope you’ll consider giving us ano... read more
Poophole From the stink when you walk thru front door to the trash that live there on full display in lobby. Horrible, stained beds
Business response:
Dear Jason, Thank you for sharing your experience. We sincerely apologize for the unpleasant conditions you encountered upon arrival and the state of your room. Your feedback is deeply concerning, and we understand how this affected your stay. While certain challenges can arise, we are committed to addressing these issues promptly and enhancing cleanliness and overall guest comfort. Please know that your comments are helping us improve our standards. We hope you will consider giving us another chance in the future to provide... read more
Very disappointed and not even a pool. Should have stayed across the parking lot. Rooms dirty staff weird. No options to get out of the room. No amenities.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that aspects of your visit left you feeling dissatisfied, and we certainly understand how that can impact your overall experience. We appreciate you bringing these concerns to our attention, as guest input is important to us in enhancing future stays. We hope you’ll consider giving us another opportunity to meet your expectations better, should your travels bring you back. Sincerely, Hotel Management
Found ants and tub stains hidden amid the paint splatter pattern. An associate out of uniform and with luggae appearing as a guest behind the counter assuring me someone would be right with me. Sir why are you even behind the counter at this point. A woman with red hair prolonged the check in with apologies and excuses all the while still having not clocked in only to then excuse and apologize for that. My thoughts to this Maam stay in the back and get it together before presenting in front of the guests. Hair like she survi... read more
Business response:
Dear Guest, Thank you for sharing your experience—your feedback is important, and we sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with cleanliness concerns and confusion at the front desk. The unprofessional behavior is not the impression we aim to leave, and we are addressing your comments with our team to ensure better service moving forward. We hope you will consider giving us another chance to make things right. Sincerely, Hotel Management
A Resolved Complaint This was already addressed in a satisfactory manor by the property and by Hotels.com. This was a party hotel, with base music blaring from 11pm to 6:30am. Even worse there was no front desk support. I called the FD from the room and my cell, let ring 30x without answer. Hotels.com called the FD also without answer. Aside from NO sleep on a work trip, I felt insecure traveling alone and staying here. The next morning, there was NEW staff, that handled me, and my situation like they worked at a 5-star hote... read more
Business response:
Dear Sharon, Thank you for sharing your experience. We sincerely apologize for the noise disturbances and lack of front desk support during your stay. This is not the standard we strive for, and we understand how frustrating and unsettling this must have been, especially while traveling alone. While we are glad our morning staff was able to assist you professionally and resolve the issue, we recognize that your comfort and sense of security should never have been compromised. Your feedback is invaluable, and we are actively ... read more
Needs To Be Updated Bad
Business response:
Dear Aresa, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We take guest comments seriously and are committed to providing a comfortable and updated environment. Your input regarding the need for improvements will be reviewed to ensure we can continue to enhance the guest experience. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Unfortunately An Unpleasant Experience Check process was easy. The room seemed clean for the most part considering the price point. The furniture could stand to be updated. When the lights were turned off a few roaches came out. We killed them and checked out immediately. The staff was understanding and they refunded the cost of the room. However, hotels.com has not refunded my account.
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.