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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible inept staff When the concert was over I went to check in but the hotel canceled my reservation but still charged me bc we showed up after 11pm. Furious and staff had to idea how to handle anything?!
Business response:
Dear Justin, Thank you for sharing your feedback. We understand how frustrating it can be when a reservation doesn’t go as expected. While such situations are rare, we take comments like yours very seriously. After discussing with our team, it was found that a refund has already been processed and will soon be reflected in your account. We hope you will return so that we can provide you with a better experience. Sincerely, Hotel Management
Breakfast need to be upgraded. Expected something different
Nobody at the front desk past 10pm. Have to use their phone in the vestibule for anybody to pick up. Probably the most uncomfortable hotel bed I’ve slept in. Guess there’s descent amenities in the room (full fridge, kitchenette without any utensils). Next time will pay the extra $10 for a real bed and service.
Worst check in experience ever Late check-in was absolutely awful. We missed regular check in by about 5 minutes so followed the instructions for after hours check ins by dialing zero. It rang for about 10 minutes with no answer so I called the hotel’s actual number and got connected to “Mike” who said I needed to call the number on the phone to talk to guest services, who would then call him to come down. After explaining several times that I DID call the posted number and it rang for 10 minutes without an answer and explai... read more
Terrible experience. Dont accept room #103. It smells like sewage.
Business response:
Dear Katherine, Thank you for sharing your experience. We are truly sorry to hear about the unpleasant odor you encountered and understand how disappointing that must have been. While occasional maintenance issues can arise, we sincerely regret the discomfort they caused during your stay. Please know that your feedback is being taken seriously, and we will look into this matter to prevent similar situations. We appreciate your comments and hope you’ll consider returning for a much-improved visit. Sincerely, Hotel Management
Our stay at this locatiom
Business response:
Dear Katherine, We are sorry to hear that your experience did not meet expectations. While your review was brief, we understand that a low rating indicates disappointment, and we sincerely apologize for any inconvenience you may have encountered during your stay. We are committed to improving our services and addressing guest concerns to ensure a more comfortable and welcoming environment. Your feedback, even if limited, is valuable and helps guide our efforts to serve all guests better. We hope you’ll consider giving us ano... read more
Poophole From the stink when you walk thru front door to the trash that live there on full display in lobby. Horrible, stained beds
Business response:
Dear Jason, Thank you for sharing your experience. We sincerely apologize for the unpleasant conditions you encountered upon arrival and the state of your room. Your feedback is deeply concerning, and we understand how this affected your stay. While certain challenges can arise, we are committed to addressing these issues promptly and enhancing cleanliness and overall guest comfort. Please know that your comments are helping us improve our standards. We hope you will consider giving us another chance in the future to provide... read more
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.