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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed and not even a pool. Should have stayed across the parking lot. Rooms dirty staff weird. No options to get out of the room. No amenities.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that aspects of your visit left you feeling dissatisfied, and we certainly understand how that can impact your overall experience. We appreciate you bringing these concerns to our attention, as guest input is important to us in enhancing future stays. We hope you’ll consider giving us another opportunity to meet your expectations better, should your travels bring you back. Sincerely, Hotel Management
Found ants and tub stains hidden amid the paint splatter pattern. An associate out of uniform and with luggae appearing as a guest behind the counter assuring me someone would be right with me. Sir why are you even behind the counter at this point. A woman with red hair prolonged the check in with apologies and excuses all the while still having not clocked in only to then excuse and apologize for that. My thoughts to this Maam stay in the back and get it together before presenting in front of the guests. Hair like she survi... read more
Business response:
Dear Guest, Thank you for sharing your experience—your feedback is important, and we sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with cleanliness concerns and confusion at the front desk. The unprofessional behavior is not the impression we aim to leave, and we are addressing your comments with our team to ensure better service moving forward. We hope you will consider giving us another chance to make things right. Sincerely, Hotel Management
A Resolved Complaint This was already addressed in a satisfactory manor by the property and by Hotels.com. This was a party hotel, with base music blaring from 11pm to 6:30am. Even worse there was no front desk support. I called the FD from the room and my cell, let ring 30x without answer. Hotels.com called the FD also without answer. Aside from NO sleep on a work trip, I felt insecure traveling alone and staying here. The next morning, there was NEW staff, that handled me, and my situation like they worked at a 5-star hote... read more
Business response:
Dear Sharon, Thank you for sharing your experience. We sincerely apologize for the noise disturbances and lack of front desk support during your stay. This is not the standard we strive for, and we understand how frustrating and unsettling this must have been, especially while traveling alone. While we are glad our morning staff was able to assist you professionally and resolve the issue, we recognize that your comfort and sense of security should never have been compromised. Your feedback is invaluable, and we are actively ... read more
Needs To Be Updated Bad
Business response:
Dear Aresa, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We take guest comments seriously and are committed to providing a comfortable and updated environment. Your input regarding the need for improvements will be reviewed to ensure we can continue to enhance the guest experience. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Unfortunately An Unpleasant Experience Check process was easy. The room seemed clean for the most part considering the price point. The furniture could stand to be updated. When the lights were turned off a few roaches came out. We killed them and checked out immediately. The staff was understanding and they refunded the cost of the room. However, hotels.com has not refunded my account.
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Won't return Room was not very clean. Had cigarette holes in the sheet. The bathroom sink drained so slow the sink fill up with water when washing hands. Also the tub drained very slow...the sink was missing caulk which makes the bathroom looks so much worse unkept and uncomfortable. Altho they advertised breakfast it is only complimentary meaning muffins or granola bar. They make you ask for utensils that normally comes in extended stay rooms...will not stay again
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and the maintenance concerns you experienced during your stay. This is not the standard we strive to provide, and we regret that your room was not in optimal condition. We also apologize for any confusion regarding the breakfast and amenities. Your comments have been shared with our team to address these issues and improve our service. We understand your disappointment and hope you will give us another opportunity to provide a m... read more
It is the worst hotel that I have been so far . Smells really bad . Changed 3 rooms , lights are not working in the bathroom. Carpet smells really bad. Hard to even breathe in rooms . Don’t ever book this hotel .
Business response:
Dear Chaitanya, Thank you for your review and for choosing to stay at our hotel. We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in th... read more
Refund plz
Business response:
Dear Phillip,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Don’t have anything good to say. The room was horrible
Business response:
Dear Anthony, Thank you for your feedback. We sincerely apologize for the disappointing experience you encountered during your stay. It is concerning to hear that your room did not meet expectations, and we appreciate you bringing this to our attention. Your comfort and satisfaction are our top priorities, and we are committed to addressing any issues to ensure a better experience for our guests. We hope you might give us another chance in the future to provide you with a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.