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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't return Room was not very clean. Had cigarette holes in the sheet. The bathroom sink drained so slow the sink fill up with water when washing hands. Also the tub drained very slow...the sink was missing caulk which makes the bathroom looks so much worse unkept and uncomfortable. Altho they advertised breakfast it is only complimentary meaning muffins or granola bar. They make you ask for utensils that normally comes in extended stay rooms...will not stay again
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and the maintenance concerns you experienced during your stay. This is not the standard we strive to provide, and we regret that your room was not in optimal condition. We also apologize for any confusion regarding the breakfast and amenities. Your comments have been shared with our team to address these issues and improve our service. We understand your disappointment and hope you will give us another opportunity to provide a m... read more
It is the worst hotel that I have been so far . Smells really bad . Changed 3 rooms , lights are not working in the bathroom. Carpet smells really bad. Hard to even breathe in rooms . Don’t ever book this hotel .
Business response:
Dear Chaitanya, Thank you for your review and for choosing to stay at our hotel. We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in th... read more
Refund plz
Business response:
Dear Phillip,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Don’t have anything good to say. The room was horrible
Business response:
Dear Anthony, Thank you for your feedback. We sincerely apologize for the disappointing experience you encountered during your stay. It is concerning to hear that your room did not meet expectations, and we appreciate you bringing this to our attention. Your comfort and satisfaction are our top priorities, and we are committed to addressing any issues to ensure a better experience for our guests. We hope you might give us another chance in the future to provide you with a more positive experience.Sincerely,Hotel Management
Old mattress
Business response:
Dear Edgar, Thank you for your feedback! We appreciate your input regarding the mattress, and we apologize for not meeting your comfort expectations. Your comments are important to us, and we will review the condition of our mattresses to ensure a better experience for our guests. We strive to provide a comfortable stay, and your satisfaction is our priority. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Hotel overall was decent for the price. No ice machine throughout the entire hotel is wild. Beds were very uncomfortable and the sheets were itchy to the point where I went and bought a new set from Walmart. On the last night of my 3 night stay there was slamming and banging going on in the hallways for over an hour at around 10PM so that was very inconvenient. And also I had to go to the front desk and get my key fixed because it stopped working on day 2/3. If the beds were replaced and a few amenities added I would stay he... read more
Business response:
Dear Patrick, Thank you for sharing your experience. We're glad to hear you found the overall value satisfactory, but we regret the inconveniences you encountered during your stay. We understand how important comfortable bedding and a quiet environment are for a pleasant stay, and we appreciate your feedback regarding the amenities. Your comments will be shared with our team for further consideration, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Front desk nasty attitudes
Business response:
Dear Tonya, Thank you for your feedback. We’re sorry to hear about your experience with the front desk staff. This is not reflective of our usual standards, and we will address this issue with our team to ensure a more positive and welcoming attitude moving forward. We appreciate your comments as they help us improve our service. We hope you might consider giving us another chance in the future. Sincerely,Hotel Management
Don’t stay here! The whole place smelled terrible. When I went to the room I went to the bathroom and there were roaches crawling on the floor. The sink in the room was absolutely disgusting as well. I went right back downstairs and told them I wasn’t staying there because of that and left. Booked through Expedia so was able to get a refund through them. Don’t even waste your time with trying to save a little money here not worth it.
Business response:
Dear Amanda, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered, especially regarding cleanliness issues. This is not the standard we strive for, and we have taken immediate action to address these concerns with our housekeeping team. Your comfort is our priority, and we will work diligently to improve. We appreciate your feedback and hope you'll reconsider giving us another chance. We look forward to the opportunity to welcome you back in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.