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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stunk like dung inside...had a dirty look, smell and feel to it. The shower/tub drain was slow and i was standing in 6" of water as i was showering. The people staying there were vert shady wearing hoodies and looked like some were US Invaders. First and last time staying there. You get what you pay for
Business response:
Dear Mark, We sincerely apologize for the disappointment you experienced during your stay. Your feedback about the cleanliness, odor, and drainage issue is concerning and will be addressed appropriately. We strive to provide a comfortable and welcoming environment for all guests, and we regret falling short of expectations. Your satisfaction is important to us, and we hope you'll reconsider and give us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
The room i was given was the accessibility room. When i called the front desk to ask for another room, non accessable but with 2 beds. He was rude and said nope I can not change. There were no cups, plates, bowls or any kitchen items. No hairdryers. Staff was not helpful nor friendly during check-in. Breakfast was only oatmeal packets and coffee/tea/hot chocolate. Very disappointing experience.
Business response:
Dear Michelle, Thank you for your recent stay and for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible, and we regret not meeting this expectation. We do try to honor the room requests; however, there are times when we do not have the room unoccupied and available. We offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at h... read more
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.