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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room i was given was the accessibility room. When i called the front desk to ask for another room, non accessable but with 2 beds. He was rude and said nope I can not change. There were no cups, plates, bowls or any kitchen items. No hairdryers. Staff was not helpful nor friendly during check-in. Breakfast was only oatmeal packets and coffee/tea/hot chocolate. Very disappointing experience.
Business response:
Dear Michelle, Thank you for your recent stay and for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible, and we regret not meeting this expectation. We do try to honor the room requests; however, there are times when we do not have the room unoccupied and available. We offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at h... read more
As soon as we walked into the reception we perceived the smell of weed, it was very notorious that the receptionist was under the influence, but we had to sign a paper stating that we were not going to smoke in the room. When we got into the room there were roaches on the wall, the floor, kitchen counter tops and sink. I do not recommend this hotel at all.
Business response:
Dear Orlando Chavez, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The manager on duty Latisa was horribly rude to us. Making us feel like we were the problem that the room that we were assigned to wasn’t anywhere near ready for us when we arrived to the hotel around 4pm. She would talk over us and wouldn’t give us a caring apology for making us feel unwelcome and not heard. She made us feel so uncomfortable and her only solution was to offer us a full refund and not even stay at the hotel. There was no way we were going to stay after the way she made us feel and how she treated us. Terribl... read more
Business response:
Dear Nikki, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The said they serve breakfast , which they didn't, they only had coffee.
Business response:
Dear Myron, Thank you for being our guest and informing us about your stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.