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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old mattress
Business response:
Dear Edgar, Thank you for your feedback! We appreciate your input regarding the mattress, and we apologize for not meeting your comfort expectations. Your comments are important to us, and we will review the condition of our mattresses to ensure a better experience for our guests. We strive to provide a comfortable stay, and your satisfaction is our priority. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Hotel overall was decent for the price. No ice machine throughout the entire hotel is wild. Beds were very uncomfortable and the sheets were itchy to the point where I went and bought a new set from Walmart. On the last night of my 3 night stay there was slamming and banging going on in the hallways for over an hour at around 10PM so that was very inconvenient. And also I had to go to the front desk and get my key fixed because it stopped working on day 2/3. If the beds were replaced and a few amenities added I would stay he... read more
Business response:
Dear Patrick, Thank you for sharing your experience. We're glad to hear you found the overall value satisfactory, but we regret the inconveniences you encountered during your stay. We understand how important comfortable bedding and a quiet environment are for a pleasant stay, and we appreciate your feedback regarding the amenities. Your comments will be shared with our team for further consideration, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Front desk nasty attitudes
Business response:
Dear Tonya, Thank you for your feedback. We’re sorry to hear about your experience with the front desk staff. This is not reflective of our usual standards, and we will address this issue with our team to ensure a more positive and welcoming attitude moving forward. We appreciate your comments as they help us improve our service. We hope you might consider giving us another chance in the future. Sincerely,Hotel Management
Don’t stay here! The whole place smelled terrible. When I went to the room I went to the bathroom and there were roaches crawling on the floor. The sink in the room was absolutely disgusting as well. I went right back downstairs and told them I wasn’t staying there because of that and left. Booked through Expedia so was able to get a refund through them. Don’t even waste your time with trying to save a little money here not worth it.
Business response:
Dear Amanda, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered, especially regarding cleanliness issues. This is not the standard we strive for, and we have taken immediate action to address these concerns with our housekeeping team. Your comfort is our priority, and we will work diligently to improve. We appreciate your feedback and hope you'll reconsider giving us another chance. We look forward to the opportunity to welcome you back in the future!Sincerely,Hotel Management
The room wreaked of smoke and we didn’t get housekeeping during our two night stay. Also, the front desk was regularly absent when we wanted to ask questions about checkout and the smokiness of the room.
Business response:
Dear chethan, Thank you for your feedback. We apologize for the smoke odor in your room and the lack of housekeeping during your stay. This does not reflect the high standards we aim to maintain, and we will address these issues with our team to prevent them in the future. We also regret any inconvenience caused by the front desk being unavailable. Your experience matters to us, and we look forward to welcoming you back for a much-improved stay.Sincerely,Hotel Management
Was not able to check into my room till after 4. :00 check-in times at 3. Had a fridge full of groceries. A lot went bad cuz they sat in my hot car and my room was not very clean. Maybe cuz they rushed to clean it. This was an awful experience. Something needs to be done about it. Thank you
Business response:
Dear Debra, Thank you for sharing your feedback. We apologize for the delay in checking into your room and the inconvenience it caused with your groceries. We’re also sorry to hear about the cleanliness issues you encountered. We are addressing these concerns with our team to ensure we improve our service and avoid similar issues in the future. We appreciate your input and hope to have the opportunity to better serve you on your next visit.Sincerely,Hotel Management
I did not like that There was hair all in the bathtub and on the counter there were also ashes in the window seal. Thought this was a no smoking facility.... The tub wouldn't drain so while I took a shower I had to stand in water gross. I really would like my money back on this room. I come here a lot and love this place but my last trip was awful
Business response:
Dear Debra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.