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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wreaked of smoke and we didn’t get housekeeping during our two night stay. Also, the front desk was regularly absent when we wanted to ask questions about checkout and the smokiness of the room.
Business response:
Dear chethan, Thank you for your feedback. We apologize for the smoke odor in your room and the lack of housekeeping during your stay. This does not reflect the high standards we aim to maintain, and we will address these issues with our team to prevent them in the future. We also regret any inconvenience caused by the front desk being unavailable. Your experience matters to us, and we look forward to welcoming you back for a much-improved stay.Sincerely,Hotel Management
Was not able to check into my room till after 4. :00 check-in times at 3. Had a fridge full of groceries. A lot went bad cuz they sat in my hot car and my room was not very clean. Maybe cuz they rushed to clean it. This was an awful experience. Something needs to be done about it. Thank you
Business response:
Dear Debra, Thank you for sharing your feedback. We apologize for the delay in checking into your room and the inconvenience it caused with your groceries. We’re also sorry to hear about the cleanliness issues you encountered. We are addressing these concerns with our team to ensure we improve our service and avoid similar issues in the future. We appreciate your input and hope to have the opportunity to better serve you on your next visit.Sincerely,Hotel Management
I did not like that There was hair all in the bathtub and on the counter there were also ashes in the window seal. Thought this was a no smoking facility.... The tub wouldn't drain so while I took a shower I had to stand in water gross. I really would like my money back on this room. I come here a lot and love this place but my last trip was awful
Business response:
Dear Debra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Nothing
Business response:
Dear Sheryl, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and are committed to improving our facilities and service. Please provide us with more details about your stay so we can address your concerns and work towards a resolution. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
The entire hotel smells like a bathroom. Even in the room. When you turn on the light in the bathroom, it intensifies that smell. The sheets were not very clear and there was someone’s hair still present (ie on the bed, pillows, and sink) which makes me think that they did not thoroughly clean.
Business response:
Dear Alexus, Thank you for your feedback. We are truly sorry to hear about the unpleasant odors and cleanliness issues you encountered. This is not reflective of our usual standards. We are addressing these concerns with our team to ensure a thorough of our cleaning procedures and to improve our maintenance. Your input is valuable, and we hope to provide a more pleasant experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.