Extended Stay America - Detroit - Dearborn

Business response:

Dear Guest, It’s wonderful to hear you enjoyed a comfortable and well-kept room during your stay. We’re also glad the team made a positive impression with their welcoming approach. At Extended Stay America, we truly appreciate your feedback and are pleased to know your experience was a pleasant one. We look forward to welcoming you back again soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your taking the time to leave feedback regarding your experience at Extended Stay America. We are delighted to know your experience was pleasant from arrival through departure, and that our team was welcoming. Creating a comfortable and friendly environment is always our goal, and it is rewarding to see this reflected in your stay. Your encouraging words are truly appreciated. Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate your acknowledgment of the value offered; however, we sincerely regret that the condition of your room did not meet expectations. Providing a clean and comfortable environment is very important to us, and your comments have been noted. We value your input as it helps us improve our standards. We hope you will consider giving us another opportunity in the future to deliver a more pleasant and refreshed experience. Sincerely, Hotel Management