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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk wasn’t pleasant. There seemed to be irritation in there tone.
Business response:
Thank you for being our guest. We are sorry you did not experience the best of our staff and regret the inconvenience caused. Your feedback will be shared with our front desk team to make sure we are consistent with our service delivery. We hope you will visit us again so that we can provide a much better experience. Sincerely, Hotel Management
probably won’t book here again. It was okay. There were bugs in my room and the floor was clearly not mopped or swept. There was some slick substance on the hardwood floor causing us to slip and fall multiple times. Overall it got the job done (having a place to stay) but I wasn’t the most comfortable.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Business response:
Romando, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Esta bien , solo que falto el champú a la hora de bañarse 🙂
Business response:
Thank you for reviewing Extended Stay America. We appreciate your positive rating and are glad you had an overall pleasant stay. Since our suites are designed for travelers staying multiple nights, these guests often bring their bath amenities. Please know that these items are available and complimentary at the front desk at any time. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
The only thing I didn’t like was when they locked the doors after 11 and when you tried to call in, the phone would ring but no one would answer. I had to bang on the door a few times to get back to my room.
Business response:
Thank you for being our guest. We are sorry for the instance you mentioned and regret the inconvenience it caused. Your feedback has been shared with our front desk team to make sure we are consistent with our service delivery. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
It was a little frustrating checking in...but it was rectified. Mrs Lanessa always makes the ending of my trip better. She’s a great asset to the company
Business response:
Adrienne, thank you for reviewing our hotel. We regret the inconvenience you encountered upon check-in, but we are glad our staff took good care of you and made the rest of your stay a positive one. Your compliments will surely be shared with Lanessa. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
I’d Do It Again ! It Was A Fun Stay For Me And My Family, And It Was Convenient Because We Where By The Mall So We Got To Explore Around
Business response:
Nicole, thank you for the lovely review of Extended Stay America. It’s an absolute delight to know you and your family had an amazing stay and that our proximity to the mall added to the enjoyment of your visit. It was a pleasure hosting you, and we look forward to welcoming you all back soon. Sincerely, Hotel Management
Great Job during Pandemic Front counter was friendly and attentive. Other than the late night issue with a guest down the hall, my trip was well needed. The fridge didn’t get as cold as I expected, but that’s why they make freezers to make up for it. I’ll be back in two weeks for a week... Thank you for your hospitality:) during this pandemic. Great Job
I'd go back tho... Check in was easy, no waiting & staff was friendly. But the curtain rod in the room was loose & unstable. The maintenance man came right away. It was a little noisy at night & heavy foot traffic during the day. Bed was very comfy & room clean.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are happy to know you were impressed with the service you received from our front desk associates and that you enjoyed the comfort of our beds. However, we are sorry for the noise you experienced from the other guests of the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 4.3 star rating with 1,076 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.