Extended Stay America - Detroit - Dearborn

Business response:

Thank you for being our guest. Although you liked our courteous associates and enjoyed your clean and comfortable accommodations, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management 

Business response:

We are disappointed to read we were not able to deliver you with a stellar stay. We are sorry for the inconvenience you had. Kindly note, towels along with any toiletries are always available at the front desk and provided to a guest upon request. Your feedback for the television channels will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Manageme... read more

Business response:

Thank you for being our guest. We regret the inconvenience caused due to the odor issue in the hallway created. Your feedback for the smell is shared with the housekeeping team to do deep cleaning of the hallway. On a positive note, we are glad your overall stay was a pleasant one, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit to Dearborn. We are delighted to hear you had an enjoyable stay and that our convenient location perfectly suited your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Maximo, thank you for staying at Extended Stay America. We are sorry for your disappointment with the grab-and-go breakfast and have shared it with the appropriate team regarding food and beverage selections at our hotel. Also, while our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope you will consider choosing us again so we can serve you better. Sincerely, Hotel Management 

Business response:

Nicole, thank you for choosing Extended Stay America for an overnight visit. We're delighted to know you were impressed with the service provided by our front desk associates and that you liked your well-appointed room. However, we regret the odor you experienced while you were here. We have discussed your feedback with our housekeeping team for review and action. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincerely, Hotel Management