Extended Stay America - Detroit - Metropolitan Airport

Business response:

Dear Dorothy, Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the elevator being out of service during your stay. We understand how this may have affected the comfort and ease of your visit, and we appreciate your patience and understanding. Your feedback will be shared with our team as we continue to maintain and improve our property to ensure a smoother and more enjoyable experience for all our guests. Sincerely, Hotel Management 

Business response:

Dear lindsey, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels. Sincerely, Hotel Management 

Business response:

Dear Justine, Thank you for sharing your experience. We are glad to hear that your arrival and departure went smoothly, as making guests feel welcome from start to finish is very important to us. We’re sorry the bedding wasn’t as comfortable as you hoped. We have raised this issue with the housekeeping team and will keep your feedback in mind as we work to improve. We look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Kelli, Thank you for being our guest at Extended Stay America. We are glad you were able to get some rest before your flight. We are happy that the room provided a convenient and comfortable stop for your short stay. We hope that next time you visit, we can make your experience even more enjoyable and relaxing, ensuring every moment spent with us feels welcoming and comfortable. Sincerely, Hotel Management