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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room were not clean as expected. Room was smelly and toilet wasn’t cleaned well. There were people smoking weed in the lobby and it not felt safe during check-in at night with family.
Business response:
Dear Abhishek, Thank you for taking the time to share your experience. We truly appreciate your candid remarks and regret that your stay did not meet expectations. Please accept our sincere apologies for the discomfort and concerns you encountered. Providing a safe and well-maintained environment is our top priority, and your comments have been shared with the appropriate teams to address these matters promptly. We value your feedback and hope you will consider giving us another opportunity to offer you a more pleasant and r... read more
1st room we had floor was soaked they said from being cleaned, 2nd room only 1 burner worked called about it never got fixed. 1st night we had people pounding on our door at 2 am then they were slamming doors & yelling.
Business response:
Dear Yuanfen, Thank you for taking the time to share your thoughts. We are sorry to hear that your visit did not fully meet your expectations. Providing a welcoming and well-maintained environment is important to us, and your comments have been shared with our team as we continue to enhance the guest experience. We truly value your feedback and appreciate you choosing to stay with us. We hope to welcome you again and provide a visit that better reflects the standards we strive to uphold. Sincerely, Hotel Management
It was nice definitely run down and no early check in or they double your rate
Business response:
Dear Yetzwvelyth, Thank you for taking the time to share your experience. We are pleased to know you found aspects of your visit enjoyable. We sincerely regret any inconvenience you may have encountered, particularly regarding the condition of the property and arrival arrangements. Your feedback is valuable and helps guide our ongoing improvements. We are committed to providing a better stay and would welcome the opportunity to serve you again with enhancements that reflect your expectations. Sincerely, Hotel Management
The property did not have an ice machine. Fine for those staying more than 1 night but those who may have traveled a distance and would like ice for a beverage it would be helpful.
Our stay was good, The front employees was nice and greeted us upon arrival. We liked the room as well.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We are delighted you had a pleasant stay and felt warmly welcomed by our front desk team. It’s wonderful that the accommodations met your expectations as well. We look forward to hosting you again whenever your travels bring you back this way! Sincerely, Hotel Management
Take cra
Great place
Business response:
Dear Guest, Thank you for sharing your experience. We are glad to hear you had a great experience during your stay. Your kind words mean a lot to the team here at Extended Stay America. We look forward to welcoming you back for another wonderful visit soon! Sincerely, Hotel Management
Only stayed for a night. The hallways and the room smells bad. Needs renovations.
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 4.2 star rating with 809 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.