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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good will be bk
Very friendly and helpful staff
My Stay It went very well. Excellent staff.
Business response:
Dear Cathy, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. It was a pleasure hosting your visit, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Hotel breakfast also the rooms bathroom fan was filthy and we’re breathing that air not good. The bats head sheets for blankets.
Business response:
Dear Jacklyn, Thank you for your recent review and for taking the time to share your experience. We’re glad to know there were aspects of your stay you found satisfactory. However, we sincerely apologize for the concerns you encountered with the room’s condition and the accommodations provided. Your comments are important to us and have been shared with the appropriate teams for immediate attention. We are continuously working to improve, and we hope you will consider giving us another opportunity to deliver a more comfortab... read more
It was okay a stink bug was flying in the room
Business response:
Dear James, Thanks for the review! We are glad to hear your stay was generally a good one. Sorry to hear about the unexpected visitor in your room—we’ll make sure our team is aware so we can prevent similar surprises. We appreciate you choosing Extended Stay America and hope to welcome you back for an even smoother experience next time. Sincerely, Hotel Management
Room were not clean as expected. Room was smelly and toilet wasn’t cleaned well. There were people smoking weed in the lobby and it not felt safe during check-in at night with family.
Business response:
Dear Abhishek, Thank you for taking the time to share your experience. We truly appreciate your candid remarks and regret that your stay did not meet expectations. Please accept our sincere apologies for the discomfort and concerns you encountered. Providing a safe and well-maintained environment is our top priority, and your comments have been shared with the appropriate teams to address these matters promptly. We value your feedback and hope you will consider giving us another opportunity to offer you a more pleasant and r... read more
1st room we had floor was soaked they said from being cleaned, 2nd room only 1 burner worked called about it never got fixed. 1st night we had people pounding on our door at 2 am then they were slamming doors & yelling.
Business response:
Dear Yuanfen, Thank you for taking the time to share your thoughts. We are sorry to hear that your visit did not fully meet your expectations. Providing a welcoming and well-maintained environment is important to us, and your comments have been shared with our team as we continue to enhance the guest experience. We truly value your feedback and appreciate you choosing to stay with us. We hope to welcome you again and provide a visit that better reflects the standards we strive to uphold. Sincerely, Hotel Management
It was nice definitely run down and no early check in or they double your rate
Business response:
Dear Yetzwvelyth, Thank you for taking the time to share your experience. We are pleased to know you found aspects of your visit enjoyable. We sincerely regret any inconvenience you may have encountered, particularly regarding the condition of the property and arrival arrangements. Your feedback is valuable and helps guide our ongoing improvements. We are committed to providing a better stay and would welcome the opportunity to serve you again with enhancements that reflect your expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 4.2 star rating with 819 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.