Extended Stay America - Detroit - Metropolitan Airport

Business response:

Dear Jacklyn, Thank you for your recent review and for taking the time to share your experience. We’re glad to know there were aspects of your stay you found satisfactory. However, we sincerely apologize for the concerns you encountered with the room’s condition and the accommodations provided. Your comments are important to us and have been shared with the appropriate teams for immediate attention. We are continuously working to improve, and we hope you will consider giving us another opportunity to deliver a more comfortab... read more

Business response:

Dear James, Thanks for the review! We are glad to hear your stay was generally a good one. Sorry to hear about the unexpected visitor in your room—we’ll make sure our team is aware so we can prevent similar surprises. We appreciate you choosing Extended Stay America and hope to welcome you back for an even smoother experience next time. Sincerely, Hotel Management 

Business response:

Dear Abhishek, Thank you for taking the time to share your experience. We truly appreciate your candid remarks and regret that your stay did not meet expectations. Please accept our sincere apologies for the discomfort and concerns you encountered. Providing a safe and well-maintained environment is our top priority, and your comments have been shared with the appropriate teams to address these matters promptly. We value your feedback and hope you will consider giving us another opportunity to offer you a more pleasant and r... read more

Business response:

Dear Yetzwvelyth, Thank you for taking the time to share your experience. We are pleased to know you found aspects of your visit enjoyable. We sincerely regret any inconvenience you may have encountered, particularly regarding the condition of the property and arrival arrangements. Your feedback is valuable and helps guide our ongoing improvements. We are committed to providing a better stay and would welcome the opportunity to serve you again with enhancements that reflect your expectations. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We are delighted you had a pleasant stay and felt warmly welcomed by our front desk team. It’s wonderful that the accommodations met your expectations as well. We look forward to hosting you again whenever your travels bring you back this way! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are glad to hear you had a great experience during your stay. Your kind words mean a lot to the team here at Extended Stay America. We look forward to welcoming you back for another wonderful visit soon! Sincerely, Hotel Management 

Business response:

Dear Yuanfen, Thank you for taking the time to share your thoughts. We are sorry to hear that your visit did not fully meet your expectations. Providing a welcoming and well-maintained environment is important to us, and your comments have been shared with our team as we continue to enhance the guest experience. We truly value your feedback and appreciate you choosing to stay with us. We hope to welcome you again and provide a visit that better reflects the standards we strive to uphold. Sincerely, Hotel Management