Extended Stay America - Detroit - Metropolitan Airport

Business response:

Dear Cathy, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. It was a pleasure hosting your visit, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Jacklyn, Thank you for your recent review and for taking the time to share your experience. We’re glad to know there were aspects of your stay you found satisfactory. However, we sincerely apologize for the concerns you encountered with the room’s condition and the accommodations provided. Your comments are important to us and have been shared with the appropriate teams for immediate attention. We are continuously working to improve, and we hope you will consider giving us another opportunity to deliver a more comfortab... read more

Business response:

Dear James, Thanks for the review! We are glad to hear your stay was generally a good one. Sorry to hear about the unexpected visitor in your room—we’ll make sure our team is aware so we can prevent similar surprises. We appreciate you choosing Extended Stay America and hope to welcome you back for an even smoother experience next time. Sincerely, Hotel Management 

Business response:

Dear Abhishek, Thank you for taking the time to share your experience. We truly appreciate your candid remarks and regret that your stay did not meet expectations. Please accept our sincere apologies for the discomfort and concerns you encountered. Providing a safe and well-maintained environment is our top priority, and your comments have been shared with the appropriate teams to address these matters promptly. We value your feedback and hope you will consider giving us another opportunity to offer you a more pleasant and r... read more