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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good experience Our 8 night stay was pleasant. The staff was friendly & helpful. The room was decent...the bed was comfy. I was able to cook for my family everyday which was great!
Business response:
Crystal, thanks for the fantastic review of Extended Stay America. We are thrilled to know you were impressed with our courteous service and that you could experience a great night’s sleep in your cozy bed. Your compliments will be shared with our team for a good job done. It was a pleasure having you with us, and we invite you to stay here again soon. Sincerely, Hotel Management
Close to Airport The staff is very friendly, helpful and professional. Also, they provided me with a shuttle to the airport.
Business response:
Andy, thank you for your wonderful review of Extended Stay America. We are delighted to read you liked our courteous service and that our convenient location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Very clean room, comfortable beds. My family and I were pleased with the accommodations. However, the "grab-n-go" breakfast was disappointing. Your online advertisement specified complimentary continental breakfast.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you had an overall good stay, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our food & beverage team for any future improvements. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Maintenance The vent in bathroom was so disturbingly noisy and did not like taking my own towels down to front desk for exchange. The hotel receptionist was great.
Business response:
Thank you for your visit to our hotel and for your review. Although you liked our front desk associate, we apologize for the issues you experienced while being here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
No complaints I have no complaints Price was fair for the space
Business response:
LaShawn, thank you for being our guest and for the feedback. We are happy to read your comment about the price you paid relative to the value received. We hope you will give us second chance to provide you with a much better experience. Sincerely, Hotel Management
Hotel close to airport The hotel is ok if you are there for a night, a place to sleep only. There is no shuttle service on weekends, we had to take a taxi. No bottle water or snacks available, had to go to hotel next door. There were no paper cups or glasses in the room. Bare minimum offered.
Business response:
Thank you for being our guest. We are happy to know you liked our location and had a good time here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager
Clean, safe hotel. Stayed here many times, very helpful.
Business response:
Thank you for your being a loyal guest of Extended Stay America. We are delighted to know we exceeded your expectations again and that you were satisfied with all our offerings. It was a pleasure serving you , and we look forward to many more visits from you. Sincerely, General Manager
Nice Hotel, right by the Airport Hotel staff is extremely friendly, stayed for 3 days and had to extend by another day and it was a very easy experience. Room is big and clean, only down side of it is that people cook in their rooms and the hall sometimes has a strong food smell. Overall, I would definitely stay there again.
Business response:
Marcus, it was our pleasure hosting you at Extended Stay America. We are glad to read our courteous associates and proximity to the airport left you with a great impression of our hotel. Your feedback is of utmost value to us, and we will be sure to share it with our housekeeping team in an effort to improve our performance. We appreciate you choosing us and look forward to welcoming you back in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,287 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.