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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Cleveland, thank you for being our guest at Extended Stay America - Detroit - Metropolitan Airport. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
It's Okay 3.5 This is my first time staying at an Extended Stay hotel and it may have been my last. We had 4 rooms this week so I am doing one big review for all. Don't get me wrong, the rooms were okay for the price but there were several other things that I was not very happy about. Part of that may have just been this location. When I first checked in, I was given a room that I didn't book. I reserved a king room and they gave me a queen. When I asked, they said that the manager said that I had to deal with what room th... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Great Stay
Business response:
Thank you for sharing a fabulous review of Extended Stay America - Detroit - Metropolitan Airport. We strive to provide an exceptional experience for every guest, and your feedback serves as an encouragement for us. We look forward to welcoming you again for another memorable visit. Sincerely, General Manager
Bedraggled Staff working here were wonderful people, so I want to be clear about that. However, one of my requests for a wake-up call--the day of my departure--resulted in nothing, no call at all. I'm lucky that I woke up in time to catch my very early plane. The rooms here really need to be updated. I've stayed in Extended Stay hotels with great, updated kitchens and bathrooms. This was not one of them. In addition, although it was a non-smoking room, it smelled like cigarette smoke.
Business response:
Sarah, although you liked our associates, we apologize for falling short of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our facilities and service levels moving forward. We regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
Overall, the stay was good. However, the breakfast that they advertise is only a small breakfast bar with hot water (for oatmeal or tea) and coffee.
Business response:
Rasha, thank you for staying at Extended Stay America - Detroit - Metropolitan Airport. We are happy to know you had a good time with us and that your overall visit was a pleasant one. Having said that we’re sorry our grab-and-go breakfast was not to your liking. I will share your feedback with my management team as we plan any changes in our breakfast menu. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Room was clean and comfortable, but had a bad odor. Possibly from something cooked in the room.
Business response:
Thank you for the specific feedback. It’s our pleasure knowing you had an overall comfortable stay. However, we are sorry for the odor issues you encountered while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping departments are being followed. We hope you will return our hotel, as we would love to provide you with a much better experience. Sincerely, General Manager
Exelent It was comfortable, water pressure exelent, room, nice kitchen, big space, no bugs. Thanks God!!
Business response:
Thank you for choosing to stay at Extended Stay America - Detroit - Metropolitan Airport. We are happy to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. We appreciate your business and look forward to seeing you again soon! Sincerely, General Manager
Exelent It was comfortable, water pressure exelent, room clean, nice kitchen, no bugs, exelent staff
Business response:
Thank you for being our guest at Extended Stay America - Detroit - Metropolitan Airport. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Detroit - Metropolitan Airport. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 4.2 star rating with 785 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.