Extended Stay America - Detroit - Rochester Hills

Business response:

Dear Guest, We are pleased to hear that our staff provided a friendly and helpful experience during your stay. We also appreciate you bringing the issue with the tub needing attention, and this has been noted, so it can be addressed promptly. Ensuring fully functional amenities is important to us, and your input helps us maintain a comfortable and convenient environment for all guests. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to hear that you consistently enjoy a pleasant stay with us at Extended Stay America. Our team truly values your feedback and strives to provide excellent service. It was our pleasure to host you, and we look forward to the opportunity to welcome you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are sorry for the concerns regarding the furniture condition and overall room atmosphere. These concerns will be shared with our team to support improvements in upkeep and maintenance so that future stays feel more comfortable. We would welcome the opportunity to provide a better experience during a future visit. Sincerely, Hotel Management