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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tube need plug. The staff was nice
Business response:
Dear Guest, We are pleased to hear that our staff provided a friendly and helpful experience during your stay. We also appreciate you bringing the issue with the tub needing attention, and this has been noted, so it can be addressed promptly. Ensuring fully functional amenities is important to us, and your input helps us maintain a comfortable and convenient environment for all guests. Sincerely, Hotel Management
Always a pleasant stay! Staff is wonderful
Business response:
Dear Guest, We are pleased to hear that you consistently enjoy a pleasant stay with us at Extended Stay America. Our team truly values your feedback and strives to provide excellent service. It was our pleasure to host you, and we look forward to the opportunity to welcome you again. Sincerely, Hotel Management
Good room
The chair was torn Room had a bad smell
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry for the concerns regarding the furniture condition and overall room atmosphere. These concerns will be shared with our team to support improvements in upkeep and maintenance so that future stays feel more comfortable. We would welcome the opportunity to provide a better experience during a future visit. Sincerely, Hotel Management
The room was basic which was expected. But as soon as I went into the bathroom, the mirror was full of toothpaste splatter. The counters were dirty as well as the floor. However, the bed was clean and comfortable for a basic bed. The tub was not too bad either. We were on the first floor on the end which was very nice. Check-in was easy and quick, the staff was very nice. If the room was clean, it would have been a much better stay.
Business response:
Dear Guest, We appreciate your sharing detailed thoughts and are pleased that the arrival process felt smooth and that the location felt convenient. Feedback regarding housekeeping consistency highlights an opportunity for improvement and will be shared with our team to strengthen preparation standards. Your kind recognition of our staff truly matters, and we welcome the chance to provide a more satisfying experience during a future stay. Sincerely, Hotel Management
Needs some updating. Paint would be a good start in the rooms. Bathroom door looked like someone had punched it. For the price of 105 was borderline high for the condition of the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the room condition did not meet expectations and that the bathroom door and overall upkeep left a negative impression. We understand your concerns about value for the price paid, and we have shared your comments with our maintenance and management teams to prioritize updates. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 672 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.