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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some updating. Paint would be a good start in the rooms. Bathroom door looked like someone had punched it. For the price of 105 was borderline high for the condition of the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the room condition did not meet expectations and that the bathroom door and overall upkeep left a negative impression. We understand your concerns about value for the price paid, and we have shared your comments with our maintenance and management teams to prioritize updates. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience in the future. Sincerely, Hotel Management
Breakfast during the week is mainly packaged continental breakfast.. The room and hotel very clean and the staff were friendly and helpful
Easy access to to many attractions
Business response:
Dear Tyler, Thank you for reviewing your stay with us, Extended Stay America. We are delighted that our location provided convenient access to many attractions and helped make your stay enjoyable. We look forward to welcoming you back soon for another visit filled with convenience and comfort. Sincerely, Hotel Management
The staff are very friendly and helpful.
I love how clean the room was I definitely will be coming back thank you for making my birthday 10x better
Business response:
Dear Essence, Thank you for sharing your generous comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite, as well as other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay, and we’re delighted that our team could make your birthday extra special. We look forward to welcoming you back for another stay and wish you all the best with your travels. Sincerely, Hotel Management
Clean room, staff were very friendly and helpful. Convenient location with Mejiers and Walmart in walking distance. Also a few restaurants and shops close by.
Staff was welcoming. The people staying there would idly chat with me as I would go between my room and outside. Many cute pets around and I was very satisfied with the clenliness of everything. The elevator was a little slow with the door, but reallt shot you to your floor quickly. There were some spots in my room I can tell were patched/painted over after being damaged, as well as some cosmetic damages. Nothing at all that impeeded on my stay. I saw some reviews of the smells in the halls, it just smelt like food. There ar... read more
Business response:
Dear Macy, It’s wonderful to hear you enjoyed the warm and welcoming atmosphere at Extended Stay America, with friendly interactions with our team and fellow guests. We are glad that the cleanliness, breakfast options (including gluten-free oatmeal), and nearby conveniences added to your comfort. Your thoughtful feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 645 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.