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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The chair was torn Room had a bad smell
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry for the concerns regarding the furniture condition and overall room atmosphere. These concerns will be shared with our team to support improvements in upkeep and maintenance so that future stays feel more comfortable. We would welcome the opportunity to provide a better experience during a future visit. Sincerely, Hotel Management
The room was basic which was expected. But as soon as I went into the bathroom, the mirror was full of toothpaste splatter. The counters were dirty as well as the floor. However, the bed was clean and comfortable for a basic bed. The tub was not too bad either. We were on the first floor on the end which was very nice. Check-in was easy and quick, the staff was very nice. If the room was clean, it would have been a much better stay.
Business response:
Dear Guest, We appreciate your sharing detailed thoughts and are pleased that the arrival process felt smooth and that the location felt convenient. Feedback regarding housekeeping consistency highlights an opportunity for improvement and will be shared with our team to strengthen preparation standards. Your kind recognition of our staff truly matters, and we welcome the chance to provide a more satisfying experience during a future stay. Sincerely, Hotel Management
Needs some updating. Paint would be a good start in the rooms. Bathroom door looked like someone had punched it. For the price of 105 was borderline high for the condition of the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the room condition did not meet expectations and that the bathroom door and overall upkeep left a negative impression. We understand your concerns about value for the price paid, and we have shared your comments with our maintenance and management teams to prioritize updates. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience in the future. Sincerely, Hotel Management
Breakfast during the week is mainly packaged continental breakfast.. The room and hotel very clean and the staff were friendly and helpful
Easy access to to many attractions
Business response:
Dear Tyler, Thank you for reviewing your stay with us, Extended Stay America. We are delighted that our location provided convenient access to many attractions and helped make your stay enjoyable. We look forward to welcoming you back soon for another visit filled with convenience and comfort. Sincerely, Hotel Management
The staff are very friendly and helpful.
I love how clean the room was I definitely will be coming back thank you for making my birthday 10x better
Business response:
Dear Essence, Thank you for sharing your generous comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite, as well as other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay, and we’re delighted that our team could make your birthday extra special. We look forward to welcoming you back for another stay and wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 665 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.