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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Welcome to Extended Stay America - Detroit - Rochester Hills! We are the perfect location for business travelers, students, tourists and those relocating to the Detroit, MI area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Detroit Zoo, the SEA Life Michigan Aquarium, Stony Creek Metropark and Bald Mountain State Recreation Area. When you stay at an Extended Stay America hotel, you’ll enjoy just the right ... read more
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a long term hotel. No services to speak of. Not your normal hotel. Didn’t realize when I booked and not really explained well in the site. It was fine.
Business response:
Hello Wayne. Thank you for taking the time to review your stay with us. We hate to see that you were not aware of our extended stay focus, but are happy to see that your overall time with us was enjoyed. The next time you are in need of a simple and basic stay, we would love to host you again and welcome you back to WoodSpring Suites.
Business response:
Hello Jennifer. Thank you for taking the time to review your stay with us. We appreciate the great rating and would love to see you again the next time your travels bring you this way!
I enjoyed my stay and all my needs were met!
Business response:
Thank you so much for this wonderful review and rating, Kacey! We are so happy that you enjoyed your time and would love to welcome you back!
Smell of food at hallways , Broken doors, staff is not available most of the time
Business response:
Thank you for your review, Mila. Thank you for your constructive feedback on how we can improve. We will indeed work on these issues so that we can improve for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Disappointed! First and foremost upon arrival there was no employees on the premises to help me with check in. I Arrived at the hotel at 10pm. I had to wait 20 minutes for someone to arrive to check me in. There was no type of security. The doors entering the building were not secure. Anyone could walk into the building and go all the way into the housing areas. I have stayed at the Woodsprings at another location and this one was very disappointing compared to the other.
Business response:
Thank you for reviewing your stay, Alfred. We are disheartened to see that your time with us was not the exceptional one that we intended for you due to issues with security, checking in. We are constantly looking for ways to improve for all our guests and will make sure that we use your feedback to help us do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
Hard to get I touch with staff after hours. Checking in took 40 minutes, TV didn’t work just because the battery was dead had to wait till the next day after 10 am. My key didn’t work and wanted 25 minutes to get a new key. The after hours schedule needs to improve. I was alone and the is not ok.
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues you experienced with our team at the property directly. We do hope that all your future travels are wonderful ones.
Business response:
We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
Thank you for your rating. We hope that your stay satisfied your expectations and would love to see you again the next time you are in the area.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 4.3 star rating with 388 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.